Teuku Umar Hotel Guide - 4 Stars Hotels in Teuku Umar, Denpasar

"Booked 2 x rooms for 1 night intending to stay for the evening before late night flight. Both rooms were for 2 adults and 1 child. Both rooms advertised twin beds however the beds were infact twin singles - we weren’t intending on sleeping anyway so no big deal. Both rooms had a damp smell to them, no balcony or opening windows so perhaps this is why. Shower water luke warm no hot water. Ordered a bowl of fries for my 5 year old very expensive $15 aud. We wanted to kill some time so decided to have a swim in the pool which looked nice surrounded by lovely gardens, pool water ? Heated! Very warm water and kids pool was like swimming in a bath, not pleasant at all. I understand hotel close to airport (which was why I booked hotel) however the smell of jet fuel was very strong, causing headaches whilst outside. Advertised online complimentary airport shuttle however on check in was told this hasn’t been running since the beginning of COVID! We ended up having to book taxi to airport. Overall disappointing hotel. Won’t be back. "

"I did not have a beach view this trip but was not disappointed. This hotel a gem. I love it here, mostly because of the excellent staff and Management."