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Ulasan untuk Welcome Suites Springdale

2.5 out of 5
Welcome Suites Springdale
11645 Chesterdale Road, Cincinnati, OH

Ulasan

6,2
Penilaian 10 - Sangat Bagus. 29 dari 138 ulasan" "
Penilaian 8 - Bagus. 36 dari 138 ulasan" "
Penilaian 6 - Cukup Baik. 23 dari 138 ulasan" "
Penilaian 4 - Buruk. 15 dari 138 ulasan" "
Penilaian 2 - Sangat Buruk. 35 dari 138 ulasan" "

6,6/10

Kebersihan

7,0/10

Staf & layanan

5,6/10

Fasilitas

6,6/10

Kondisi & fasilitas properti

4,8/10

Ramah lingkungan

Ulasan

2/10 Sangat Buruk

Aimee

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
That place needs shut down
Menginap 1 malam pada bulan April 2024

2/10 Sangat Buruk

Ernest

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
They did not have a room for me
Menginap 1 malam pada bulan Mei 2024

2/10 Sangat Buruk

Gabrielle

Bepergian dalam rombongan
Tidak Disukai: Staf & layanan
They did not have a room available when I attempted to check in (despite having reserved and paid for my room through Expedia)
Menginap 1 malam pada bulan Maret 2024

8/10 Bagus

Timothy

Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Menginap 7 malam pada bulan November 2023

10/10 Sangat Bagus

Alvira

Menginap 2 malam pada bulan November 2023

2/10 Sangat Buruk

Don

Menginap 2 malam pada bulan Juni 2023

4/10 Buruk

Adam

Traveler bisnis, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
No utensils in the room, and there were roaches in the room
Menginap 8 malam pada bulan Oktober 2023

8/10 Bagus

John

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 28 malam pada bulan September 2023

2/10 Sangat Buruk

Matthew

Traveler bisnis
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 7 malam pada bulan September 2023

8/10 Bagus

Joshua

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 3 malam pada bulan Agustus 2023

6/10 Cukup Baik

Haley

Disukai: Kenyamanan kamar
The main issue was when I got there my room was not ready at all. Bed not made room not clean. And in the system it told them it was ready so when I walked in I was upset that I couldn’t lay right down and relax
Menginap 1 malam pada bulan Agustus 2023

2/10 Sangat Buruk

reham

Menginap 6 malam pada bulan Agustus 2023

2/10 Sangat Buruk

James

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Worst place I've ever stepped into
Run - and fast! This place is a dump with a strong odor throughout which caused a reaction to my asthma requiring a visit to urgent care. I refused to stay after seeing how bad the place (flooring peeling, holes in wall and sheets, trash in the halls, strong smoke odor throughout, no elevator) was and they have never refunded me, and they even disputed my credit card dispute. This place is not good and should NOT be listed on Hotels.com (I can't believe this place meets the Hotels.com minimum standards).
Menginap 1 malam pada bulan Juni 2023

2/10 Sangat Buruk

Dana

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
TERRIBLE COMMUNICATION
They call me Saturday morning to let me know they overbooked and cancelled my reservation. Very dissatisfied with the service.
Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Robert

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
If you go to Cincinnati you got to stay here the best Embassy great quality very friendly people
Menginap 2 malam pada bulan Juli 2023

2/10 Sangat Buruk

David

Bepergian bersama keluarga
I had a text from Welcome Suites that they overbooked and therefore had no room for me. They should cut off taking reservations from Expedia if they can’t honor them. I tried calling Expedia to have another hotel reservation but Expedia doesn’t have a phone number to contact. Ended up booking another hotel that was $80 more money. Not a good experience.
Menginap 2 malam pada bulan Juli 2023

2/10 Sangat Buruk

Alona

COMPLAINT- REFUND NEEDED
The hotel was overbooked, therefore, I did not have a room. I had to scramble and find another hotel. I need a refund immediately. What is the process for this? 404-644-7275
Menginap 2 malam pada bulan Juni 2023

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Nope
This place is terrible. We checked in and as soon as we walked in the room we turned around and left. We did not stay there. We asked for a refund which is still pending. The rooms were run down and dirty. The shower curtain had holes, the bed looked more like a cot than a bed. There was what looked like dried blood from meat in the freezer. Do not recommend. Sorry no pics but we got out of there as fast as we could.
Menginap 1 malam pada bulan Mei 2023

2/10 Sangat Buruk

malikah

Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
dirty
Menginap 3 malam pada bulan April 2023

4/10 Buruk

Traveler terverifikasi

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
No TV, no waste basket, no soap.... Staff was friendly
Menginap 2 malam pada bulan April 2023

2/10 Sangat Buruk

Ellen

Tidak Disukai: Fasilitas
Menginap 1 malam pada bulan Januari 2023

10/10 Sangat Bagus

Jubilynn

Menginap 7 malam pada bulan Oktober 2022

2/10 Sangat Buruk

Lori

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Upon arrival was told that they canceled our reservation and felt that it was ok that they called while we were on the plane flying from Phoenix with no place to stay will never stay here
Menginap 2 malam pada bulan Juli 2022

2/10 Sangat Buruk

Terry

Menginap 1 malam pada bulan Agustus 2022

2/10 Sangat Buruk

Charlene

Menginap 1 malam pada bulan Agustus 2022

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
A Hot Mess
Tried to check in only to be told there was be record of my reservation (despite having a printed copy). Apparently they changed hands and didn’t fill the new owners in on anything. Took a solid 45 minutes to iron everything out and they seemed genuinely disinterested in the situation because their shift was ending. Immediately after checking me into a room, they hit the bricks because they were clocking out for the day and told me no one would be around (despite advertising 24/7 front desk). The whole place stunk of pot and cigarette smoke. The lock on the door was busted and the room across the hall didn’t even have a door. The room itself was cheaply redone, but looked quite nice. The walls were quite thin and that area was very loud. Didn’t sleep a wink and left early in the morning.
Menginap 1 malam pada bulan Oktober 2021

2/10 Sangat Buruk

James

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Don’t stay here
No bath towels No ice available No waste receptacles No front desk to contact for resolution. Dirty
Menginap 1 malam pada bulan April 2022

4/10 Buruk

Toni

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hotels.com disappointed
I prepaid $95 when I received the receipt the room was billed as $65. Besides being a very unsafe area, where the front door always stayed unlocked, there was a wash cloth on the sink, only one towel in the bathroom. No soap, extras were included. Very disappointing referral definitely not worth paying $30 extra dollars to hotels.com for booking the room.
Menginap 1 malam pada bulan April 2022

2/10 Sangat Buruk

Ashley

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Disgusting.
This was the most disgusting hotel I ever stepped foot in. There was hair all over the tub, the sink, the floor. The toilet was dirty, the counters were dirty, the bedding was dirty. Oh but the bed was made. The floor was sticky. We walked right back out and stayed elsewhere.
Menginap 1 malam pada bulan Maret 2022

2/10 Sangat Buruk

Ira

Menginap 1 malam pada bulan Maret 2022

6/10 Cukup Baik

Traveler terverifikasi

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Read
Run down. The bed in the room was broke down the springs were. The hotels wifi doesnt work they say its day to day if it works.. all the staff live on property. No ice or vending machines on site even though they are signs for them
Menginap 1 malam pada bulan November 2021
Tanggapan dari Monique pada tanggal 8 Nov 2021
I am sorry you were not pleased with your stay. As a new takeover we will continue to make improvements. Your feedback is important to us and we hope to earn your business back.

2/10 Sangat Buruk

William

Menginap 1 malam pada bulan Oktober 2021

10/10 Sangat Bagus

Lavell

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
It was amazing! Service top notch! Will stay again
Menginap 1 malam pada bulan Oktober 2021
Tanggapan dari Monique, GM pada tanggal 11 Okt 2021
Thank you so much for your comments. We are glad that you enjoyed your stay and are looking forward to seeing you again.

8/10 Bagus

Martin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Dated hotel but clean.
Menginap 1 malam pada bulan September 2021
Tanggapan dari Monique, GM pada tanggal 27 Sep 2021
Hi Martin, we are glad that you enjoyed your stay here with us. We are always trying to make our guests feel like this is their home away from home. We look forward to seeing you again.

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama teman
Disukai: Staf & layanan, kondisi & fasilitas properti
The modern day look and very friendly
Menginap 1 malam pada bulan Juni 2021

2/10 Sangat Buruk

Dennis

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
No i would not recommend this hotel, it was not clean the bed an sheets wasnt to proper standards the service was awful. The parking lot had a car on bricks when i pulled up. It was not toilet paper in bathroom just a filthy hotel
Menginap 2 malam pada bulan Juni 2021

6/10 Cukup Baik

Tanner

Tidak Disukai: Kenyamanan kamar
Menginap 1 malam pada bulan Juni 2021

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Took 45 minutes to find someone just to get checked in. Had to switch room 4 times due to tv, fridge and other things not working in rooms.
Menginap 1 malam pada bulan Juni 2021

8/10 Bagus

Maria

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Confortable
Menginap 1 malam pada bulan Juni 2021

6/10 Cukup Baik

Dana

Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2021

10/10 Sangat Bagus

Lisa

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Clean and comfortable room. Very basic. Nice and cool A/C. Super friendly staff.
Menginap 1 malam pada bulan Mei 2021

8/10 Bagus

Lester

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice place to stay and within budget!
Manager was very friendly and helpful. The hotel was just what I needed: a clean room, somewhere peaceful to rest, and not too fancy. Fair price and conveniently close to restaurants & stores.
Menginap 3 malam pada bulan Mei 2021

4/10 Buruk

Tiffany

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Mei 2021

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
They r family friendly and the saly water poool is cool. I dont like the price.
Menginap 2 malam pada bulan April 2021
Tanggapan dari Brand Experience Team pada tanggal 28 Apr 2021
Greetings Traveler, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Denise L. #Team6

2/10 Sangat Buruk

Traveler terverifikasi

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
The fact that my room was infested with roaches and no answer from the front desk
Menginap 1 malam pada bulan April 2021

10/10 Sangat Bagus

rodney

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great stay
Dipak Patel is an excellent host. Rooms were clean and quite.
Menginap 1 malam pada bulan April 2021
Tanggapan dari Brand Experience Team pada tanggal 28 Apr 2021
Greetings Rodney, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You! Denise L. #Team6

6/10 Cukup Baik

Traveler terverifikasi

Menginap 1 malam pada bulan Februari 2021

2/10 Sangat Buruk

Jeremy

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Terrible. No one
Menginap 2 malam pada bulan Januari 2021

4/10 Buruk

Terry

Menginap 2 malam pada bulan Oktober 2020
Tanggapan dari Nancy Y. pada tanggal 30 Nov 2020
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Nancy Y. #Team6

10/10 Sangat Bagus

Cory

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2020
Tanggapan dari Nancy Y. pada tanggal 30 Nov 2020
Thank you for the perfect rating!! Nancy Y. #Team6