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"We enjoyed our stay here. We did the upgrade to Level and felt it was worth the price. It is a quieter resort; not much night life, so relaxing. Waitress staff minimal around the pool and lobby. Wait staff at restaurants was always great. Food was all very good due to the small nature of the resort; everything was always hot and flavorful. We enjoyed the food truck by the pool. Bali beds around the pool & beach are nice. All rooms are spacious and ocean view-stocked daily with . We liked that the room key is your wrist band. Our concierge Gerardo was awesome! The foam party at the beach was fun even for young adults. The sunset cocktail party was nice. We felt the Mole restaurant could be turned into a steak house since there were so many similar Mexican food options already. Shout outs to Lupe, Anna and Freddy at the buffet; Edi & Daniel at the beach bar, Erik & Santiago at pool bar. "

"I have stayed at this property over twenty times. The staff is great. Staff remember you from previous stays. Room was clean and AC is great. Breakfast is always good. The property is beginning to show its age. My only complaint was the WiFi was spotty. In the past I never had WiFi issues and it seemed that way in most areas of the hotel. Overall another great stay, I will stay there again. "

"I have stayed here multiple times and this was the first time I saw what others had complained about. The room was a bit more run down there was water damage on the frame of the bathroom door so it wouldn’t close. The second to the last day the hot water stopped working and the last day all water stopped working. The bed in the room was not comfy at all. With that being said this was the 1st time i experienced any of this at the location the staff as always was amazing and the snorkeling is always perfect"

"El desayuno estaba sin sabor y no tenían jugos naturales."

"Dump needs to be torn down."

"The pool area was great! Our room had a musty/dirty smell. Food was not that great."

"Clean room and pool"

"Beautiful property with white sand beaches and great service at every level. We stay at El Presidente whenever we come to visit Cozumel."

"If you plan to stay at this resort, I highly recommend renting a car for your stay. If you don’t, you will be at the mercy of various aggressive salespeople who will quote you wildly different and inflated prices for any activities you might want to do in order to offer you ‘discounts’ if you agree to sit through the vacation club presentation. You will lose hours of your vacation to this harassment and will be subjected to some pretty nasty attitude if you dare to point out that their 30K (plus per person ‘food’ charges every trip) price tag for 25 years of vacations isn’t at all the amazing deal they claim it is. The resort grounds are beautifully maintained and the staff are wonderful - except for the front desk workers and the aforementioned salespeople. The beach has eroded a great deal but the sand is still nice and the water clear. However, this property is located at the end of a line of resorts along the same beach and is adjacent to a nature park which is home to crocodiles. The only reference to this danger are very small signs about wildlife at the edge of the beach. In early April, a guest was brutally attacked by a crocodile in the water in front of the resort. I found out about this just before our trip but we had already booked so I couldn’t change to a different hotel. I watched many couples wander off down the beach towards the park and no one from the staff warned them. The food is bad - the worst I’ve had at any resort I’ve stayed at."