Hotel dekat East Ilsley

"tidy, clean, quiet, supportive staff I can recommend "

"This place was a dump. It smelled if sewage and the owner/manager was rude and arrogant. He sent an invoice for GBP20 for an early check-in, we were there an hour early, he gave us the key and never said a thing; good luck with that !!!. The menu was pathetic. We didn't eat there at all. Horrible experience. The room was very clean as was the bathroom, but the sewage smell was unbearable. Never again, whoever owns this place needs a new manager, if the manager is the owner this place can't...

"Excellent staff very friendly great food"

"The gentleman on reception who checked us in, David, was stellar. Friendly, polite, went above and beyond to make sure we were comfortable. The room (4th floor) was relatively quiet and clean tho some of the furnishing had seen better days. Minimal noise from outside, which is impressive given it’s on a busy interchange and close to the railway but some noisy other guests disturbed us a bit"

"Very pleased with the hotel, shame they charged guests to park while staying at the hotel. I believe this should be free for hotel stayers. Apart from that hotel was pleasant enough and staff were friendly "

"Room wasnt the biggest but perfectly formed. Only disappointment was the shower was over a bath - difficult for me being slightly disabled to get in & out of. "

"Great Gastro Pub and hotel. Clean comfortable rooms and friendly staff."

"Having stayed here regularly over the years the Swan feels like it’s lost its wow somehow "

"The staff and service were excellent, the bedrooms are luxurious with great facilities. Road noise and noisy fellow guests spoilt my sleep."

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"All clean and ready, but I woke up freezing and had to double up my duvet. The fire light was also very bright and I found it hard to get to sleep and to get to sleep again. "

"Room 1 good if you like a cool room."

"The rooms certainly need an upgrade, and perhaps facilities for a late night drink and something to eat. But the grounds are lovely and it’s walkable from most big tourist areas. "

"Very friendly front of house staff. Hotel and spa a little rundown. Hot stone massage was amazing. The hotel do a lunch/bar menu that consist of sandwiches and baguettes from 12 till 5 everyday. However the biggest let down was that the chef had " closed the kitchen" because he wasn't prepared for valentine's day dinners and refused to make me something. I was there on a two night stay so lunch was something I definitely needed. I had to complain a lot and it took The front of house manager a...

"Toilet did not work upon arrival. A simple check prior to releasing the room would have avoided the problem. Beware of additional spa charges. I booked the room so my disabled partner could swim. However the charges were listed below where I had to select my chosen room type. By below, I mean below ALL the other room types. So despite sellinn you the spa dream, they drip feed additional charges. They also charge you 5 GBP per person for room service. Very disappointing for my wife and hard to...

"Internet was good. Staff were very nice but the washbasin in the bathroom had not been cleaned!"

"Very nice hotel. No complaints at all."