Hotel dekat Jembatan Richmond

"Beautifully decorated hotel with charming helpful staff. Good location apart from road noise from the junction. The bed was comfortable but some details were lacking such as no non slip bath mat & the tea/ coffee/ milk not restocked on our arrival. Our room seemed to have alot of flies for some reason despite the window being closed.The buffet breakfast was adequate but a little uninspiring. If we had stayed longer than one night we would have raised these issues with staff. Overall, a nice...

"Great overall stay!"

"The breakfast was refreshed on a regular basis which kept it fresh. The room was clean and spacious. The staff were welcoming and helpful. The only negative was that there was only one lift in operation as the other was not in use."

"The hotel had a private function on. Deafeningly loud music. Very close t our and other guest rooms. We could not sleep. Nobody could sleep with that going on. Complained. They said it would go on until 1am. Absolutely awful"

"Very clean accommodating hotel but unfortunately in the morning there was no hot water for a shower our friends in room 611 also didn’t have hot water they did call to reception who sent someone up with 2 bottles of water……random!! When we checked out we reiterated that there was no hot water in our rooms for a shower which we obviously needed after a long day out. The receptionist was apologetic but we still feel that this was not good enough a hot water shower is essential in a hotel stay."

"Our group of 3 adults stayed in the family room and was happy with the hotel. The room and bathroom had plenty of space for the 3 of us. The sofa bed was a bit uncomfortable but for one night it was fine. The location of this hotel is great access for Kew gardens and Richmond area with such a nice area to walk around. The pub downstairs was lovely with great staff and delicious food. The street noise at night was a little loud on the first floor facing the street but didn’t bother us. Overall...

"Lovely cosy pub just noisy on live music night."

"GROUND FLOOR WINDOW PRIVACY - Room totally as expected, no issue. However we were staying in a ground floor room and there were no net curtains or a window privacy film so we had to have the curtains shut during day light."

"The room was clean and had everything needed. The hotel was very well situated and excellent value for money. Bathrooms were very clean and modern. WiFi was excellent. For the money it fantastic value."

"Great location very close to Kew Gardens station and so the little shops and restaurants! One stop from Richmond! Great bargain!"

"Clean, comfortable, and conveniently located. The staff were friendly and helpful throughout our stay. Great value for the price—would definitely stay again!"

"We loved our stay! Very convenient to walk to local shops and to transportation. We will be back!"

"Clean room , good size"

"Love it here"

"My only recommendation is for some better upkeep on the building itself. Lots of scuffs, scratches, non-working outlets, and showers that all of a sudden become boiling hot. The staff were amazing!"

"I arrived to the hotel late at night around 11pm after numerous travel delayed There’s a heat wave in London at the moment and when I got to my room the temperature on the control was reading 30 degrees. I attempted to turn on the air con but it didn’t appear to work I called the front desk and a member of staff attended. He was unable to help with the air con and said it would have to be reported the next day. He then provided a fan which unfortunately just circulated hot air around the...

"The room was always clean and well maintained. The staff was so friendly and helpful. Would come back"

"You have a huge selection of food shops just near hotel. Also the underground station & bus stops. They have free parking on the premises. Very convenient location. Breakfast is very basic."

"Breakfast was excellent"

"Staff helpful location great for transport to central london and surrounding area."