Search Hotels Near KSL City Mall, Johor Bahru

"Good location "

"Disappointing Experience at a Hotel in Southkey / Mid Valley We stayed here over the weekend during Ramadan. The location is fantastic, sitting above the beautiful Southkey Mid Valley mall, but unfortunately the overall hotel experience was surprisingly disappointing. Around 10pm, almost everything in the hotel stopped operating. We went up to the bar for what was advertised as a complimentary drink with a nice view. When we ordered cocktails at about 10:30pm, we were told there were no snacks or food available because it was “hotel policy” that everything stops at 10pm. The mall downstairs had already closed, and room service had also stopped at 10pm, leaving guests with drinks but absolutely no food options. This is particularly puzzling during Ramadan when many people eat later in the evening after sundown. More importantly, this feels like a missed opportunity for the hotel from a business perspective. Every evening you can see numerous Grab riders picking up takeaway orders in the area, which clearly shows strong demand for food at night. Instead of capturing this demand from both hotel guests and visitors, everything shuts down early. Whether it is food, room service, bar snacks, or late-night dining, there are clearly opportunities here for the hotel to improve service and generate additional revenue, yet these seem completely overlooked. The room condition and housekeeping were also concerning. For a hotel that presents itself as a grand property, the room"

"Basic studio is just a room. No washing machine as stated on the app. "

"Clean room. Very convenient location."

"Convenient location, and it’s good value accommodation. Rooms are spacious, it comes with drinking water machine in the room. Some of the supervisory staff seemed slightly rude though, both my friend and I felt that the junior staff there were warmer. "

"Clean unit. Friendly customer service to help with check in. Great location. New condo Will b back"

"still under upgrading mode cannot sell to us because lots of facilities we are not fully accessible."

"Love the location and also the room and amenities. Though sound proofing can be better but generally a pleasant experience. "

"Normal maintenance. Simple furniture. Basic."