Cancun hotel guide. Fiesta Americana Hotels & Resorts hotel in Cancun, Quintana Roo

"Sunscape Cancun All-inclusive was AMAZING! The customer service was spectacular. This was our 3rd time in Cancun. The food was fabulous. We got to know many of the servers by name. The entire staff made us feel so special! The entertainment at the hotel is so good. We went to a Mexican show one night. A magic show one night, and a light show on our last night. Oh, another thing i loved is the snacks. Other All-inclusive are just breakfast/lunch/dinner. Sunscape has a 24 hr coffee shop, a ice cream/ fruit / candy shop that are ALL-INCLUSIVE. That is a big deal. When we were up early for an excursion and the buffet wasnt open, we could eat at the 24 hour coffee shop that had coffee, milk, bagels, cinnamon rolls, toast. That is a big deal to me. To be able to get an ice cream sundae, or ice cream cone after a day in the sun was so refreshing. The beach was spectacular. I did request a "ocean view" room on expedia, and i did not get that. I am sure if i would have made a fuss, that i would have gotten it, but did not say anything about that because we were SO PLEASED with everything else. Also, the location of this hotel is good. We were able to walk to La Isla shopping Mall. I highley recommend this property. It is a GREAT Price, for a GREAT stay."

"Everything very clean. Room view of ocean was great. Elite pool was nice and quiet. Staff very friendly. Restaurants were overall very good. We ate at the Asian, Krystal and Don Julios, as well as Elite.. Mostly disappointed in the Elite Restaurant. Food didn't have a lot of flavor. Also we didn't like that the people from the spa were often out asking if we wanted massage."

"Pool was great. Room clean and roomy. Food choices met our expectations."

"Our stay was overall excellent. The property was clean and the staff were very responsive. The only flaws that we found were that our toilet did not work too well as the lever was broken and required us to fix it a couple times. The part we absolutely did not like was one of the time share salesmen who made us feel uncomfortable; he wanted us to visit a neighboring property and pushed us to commit. Once we changed our mind, you could tell he was mad every time we walked by him making our trip uncomfortable when running into him."

"Our fridge didn’t work and we went downstairs to ask to get it fixed and no one ever came up to fix it. Buffet was good. Staff were friendly and nice. No wash rags in our room only big towels. Pool and beach was nice. Overall I would give this place a 8/10. "

"This place is a tourist trap and false advertisement. The water park is extremely small.overly crowded for a small hotel.The mini golf course is the path walk to the pool. The beach was half a nyc block. Contained at least 20 chairs and 5 beach bed for rential. A LOT of seaweed. Felt like i was yacht thats supposed to be a cruise ship. This place deserves negative ratings "

"Overall we had a very fun stay at Temptations Resort. The biggest highlight was the daily pool parties and games. Many of the staff and performers were excellent, hardworking, and clearly take pride in creating a lively atmosphere. The resort itself was generally clean and well maintained, the entertainment was energetic, with wild parties and the performances were a lot of fun. Unfortunately our trip ended on a very disappointing note. Our airport transfer was scheduled for 4:30 pm. When we checked in and again when we checked out, we were told we could remain at the resort and enjoy the facilities until our ride arrived. However, at exactly 3 pm we were abruptly told to leave the pool and the common areas. We were literally pulled out of the pool and directed to the lobby. Because we had been told we could stay until 4:30, we were not prepared for that. We had chlorine on us, had not showered, and had to awkwardly use the lobby bathrooms to get organized while waiting for our ride. It was an embarrassing and frustrating way to end what had otherwise been a great trip. The confusing and inconsistent communication between staff created an unnecessary situation. Temptations is a fun place with great energy, but experiences like this leave the impression that once your stay is technically over, the hospitality quickly disappears. We'd probably go back but probably for a much shorter period of time and we'd be more careful with important details that staff describe."

"Moon Palace is amazing! Super safe. The only thing that did not like was the marketing staff trying to enroll us in different staff. "

"Very clean"