Hotel dekat Kastil Severndroog

"Nice gentleman greeted us and explained house rules. Took a little time to meet on arrival but no issues."

"Das Personal war überaus freundlich "

"The bedding was worn."

"I never received any check in information, I arrived at the property at 3:30pm and I couldn’t get into the building. I tried calling the phone number that was previously provided and I couldn’t get through. The manager turned up outside after I had been standing there on crutches for 30mins. I informed the manager that I hadn’t received any check information, he then let me into the building where he contacted someone regarding check in information. I was given a key box/room card/but no code...

"The room is horrible they didn’t fix the ceiling and full of the smell of weed and there is hole on the wall the sofa is dirty and stained . I would like to ask for the refund . "

"No one took care of our check in. We waited for the staff to come for an hour in the rain but still no one showed up. Finally he guided on the phone to get in the apartment. This is ridiculous! The kitchenwares were all very dirty which couldn't be used if we didn't wash it ourselves. But there was no detergent provided. The washing machine and the toaster were very so dirty that we didn't try to use them. However the cleaning charge of £50 was still charged! We asked the staff to come twice...

"Unsafe, unclean. We abandoned the property as soon as we could."

"Comfortable family rooms"

"Close to London city airport, comfortable bright rooms. Big breakfast variety "

"Breakfast was fresh and good Room was clean Bed linen was dingy Location was desirable for my needs"

"2 nights in room 116. Room was Clean & tidy but no hand towels just a bath towel each which where changed after being used, basin is small for face washing, shower temperature control was very difficult to set the water temperature and when set would still fluctuate between to hot and to cold. Room was very cramped very little space between end of the bed and external corner of wall. Cooked Breakfast was okay but for us it lacked prunes and other prepared fruit. The worst thing was the seating,...

"Room was boiling hot making it hard to sleep despite turning off the heater. The curtains do not shut out the street lights so the room is illuminated all night. Staff very polite and help."

"Because it was above a restaurant / bar, there was a lot of noise up at least 11 pm and probably beyond (we were exhausted on arrival from NA, so were able to sleep). The next 2 nights the restaurant was closed, but there were doing construction until past midnight with hammering and lots of noise. Not nice. Also, it was impossible to check in early. The hotel portion is above the restaurant / bar that is not open until 3 pm. We didn't realize this, so had to travel around with our suitcases...

"Friendly staff and really handy for City Airport and the Excel Centre"

"Staff was excellent. Great location and comfortable room. Only issue that is not their fault was I did not read that it did not have a check in desk. We got off a cruise ship and arrived at property around 9:30 am and it was all locked up no one around. About 10:30 we got lucky and employee arrived and allowed us to store the luggage inside so we could walk around the area. Again the staff was excellent it was my mistake not verifying their check in process. "

"Great room had everything you needed, staff were friendly & hopfully, parking right outside, brilliant location especially for the o2"

"good stay, excellent bar with a view. Cracking three course meal"

"Excellent location tot the best excel"