Search Hotels Near Kingston Bridge, Bristol

"On arrival we were greeted kindly by the reception staff, check in was simple and easy, we went upto our room and I noticed that there were blood spots/stains on the bedding. I called down to reception and was moved to another room, the other room also had the same bloodspot stains on the bedding. The manager called the house keeping team, who then took me into multiple other rooms, and were saying things like "oh this one has got the stains on as well so you wont want to stay in any of these". They were very rude and made me feel very uncomfortable. They were not understanding and were making me feel like I was causing problems over nothing. I said that the bloodspots are a sign of bed bugs and it makes me worried and uncomfortable, I asked to be put on another wing of the hotel to which they refused. They were wiping their hands on the desk and showing me their hands saying "see its clean no bed bugs" sarcastically. They were talking to eachother in front of me saying "theres nothing on the bedding whats she talking about". I had a flight at 4am the next morning, and had no transport to go anywhere else, so had no other choice but to stay which made me upset. The rooms weren't very clean. I felt uncomfortable for my entire stay. They gave me 2 drinks vouchers for the inconvenience. Breakfast was okay the next day, but I wont be returning."

"Yes as always it was excellent "

"Spa was great as usual and staff super helpful and efficient "

"Breakfast selection was good all the staff were very courteous during our stay "

"Tidy"

"Had a lovely one night stay at this beautiful hotel which has lots of character. I paid for a larger sea view room which had been recently renovated and even had a four-poster bed which was a nice surprise. It was spotlessly clean. The communal areas are a little tired but I expected they might be given the level of investment it would take to update everywhere. Breakfast was buffet style and fairly basic but sufficient. Very friendly and helpful staff "

"The staff were helpful and polite. The lovely young lady showed us the room. Didn't use the bar/ restaurant, but had a very quiet night on the perfect bed in the clean room. There are plenty of parking spaces close to the building. "

"Excellent boutique hotel, great rooms, lovely staff and brilliant food"

"Great rooms, friendly staff and great food. Huge choice of wonderful breakfast options (I tried most of them)"