Search Hotels Near Toll House Gallery, Bristol

"On arrival we were greeted kindly by the reception staff, check in was simple and easy, we went upto our room and I noticed that there were blood spots/stains on the bedding. I called down to reception and was moved to another room, the other room also had the same bloodspot stains on the bedding. The manager called the house keeping team, who then took me into multiple other rooms, and were saying things like "oh this one has got the stains on as well so you wont want to stay in any of these". They were very rude and made me feel very uncomfortable. They were not understanding and were making me feel like I was causing problems over nothing. I said that the bloodspots are a sign of bed bugs and it makes me worried and uncomfortable, I asked to be put on another wing of the hotel to which they refused. They were wiping their hands on the desk and showing me their hands saying "see its clean no bed bugs" sarcastically. They were talking to eachother in front of me saying "theres nothing on the bedding whats she talking about". I had a flight at 4am the next morning, and had no transport to go anywhere else, so had no other choice but to stay which made me upset. The rooms weren't very clean. I felt uncomfortable for my entire stay. They gave me 2 drinks vouchers for the inconvenience. Breakfast was okay the next day, but I wont be returning."

"not had breakfast can't comment"

"Amazing stay, beautiful location just by the seaside, easy to find, easy to park. Lovely hardworking staff. Big thank you to the lovely gentleman who served us our breakfast, he was amazing and so attentive. Great selection of food and drying as well, got really lovely dishes.The room was enormous and so well decorated we truly felt our stay was special. Would definitely go again."

"Yes as always it was excellent "

"Spa was great as usual and staff super helpful and efficient "

"The hotel was central to shops restaurants and the marina. Parking was very easy and free and my room was clean and comfortable with a good view of the marina. The area was quiet and conducive to a good nights sleep. I can recommend this hotel for a good base to look around North Somerset."

"Breakfast selection was good all the staff were very courteous during our stay "

"Had a lovely one night stay at this beautiful hotel which has lots of character. I paid for a larger sea view room which had been recently renovated and even had a four-poster bed which was a nice surprise. It was spotlessly clean. The communal areas are a little tired but I expected they might be given the level of investment it would take to update everywhere. Breakfast was buffet style and fairly basic but sufficient. Very friendly and helpful staff "

"The staff were helpful and polite. The lovely young lady showed us the room. Didn't use the bar/ restaurant, but had a very quiet night on the perfect bed in the clean room. There are plenty of parking spaces close to the building. "