Find hotels in La Vacama from Rp1.183.438

"Room and facilites are pristine, very very clean. Room are spacious and have everything you need, very nice terrace. Staff is wonderful, always with a smile and willing to help. A lot of young staff that could probably benefit from some extra training in terms of boundaries: they are very loud, some unprofessional at times. Hotel is clearly focused on the American tourist that likes to drink around the clock. They seem to be the priority. The swim up bar is just packed with people drinking and yelling and the music is so loud in the afternoon. They seem to be the center of the attention, not the rest of the guests. We probably caught a spring break crowd, so teens and twenty year olds intoxicated around the common areas was a common sight. All of the above I could tolerate, but the food, oh my god, it is really, really inferior than it has been in the past. I’ve been to a couple of RIU hotels in the past (2019 and 2024) and it’s been getting worse and worse every time. It is a shame because we were planning another short trip in the fall and I can’t come back here. I would because of the facilities, and the beach, but I can’t eat this food again for 4 days. PLEASE, do something about it. "

"Number 1 in cleanliness and hospitality. Very where I was very clean and the staff were all amazing! Found was great and bar drinks were great as well!"

"This was our second stay at Ocean El Faro. Like our first visit, we enjoyed the pools and beach. The food was good - not amazing. We had booked a Privilege Master Swim-up Suite - adults only. We knew these suites are on the El Faro side of the resort, but confirmed with the resort and Expedia that we would still be able to access the adults-only facilities. We were turned away from the adults-only restaurant and were not able to resolution about this from the resort. The most disappointing experience was the spa. We arrived for our hydrotherapy circuit to find the sauna cold, the steam room barely warm and the pool cold with few jets working. When I returned to the locker room, my bag was missing from the locker it had been locked in. An employee came out of the washroom and I told her my bag was missing. She did not speak English but I was able to gesture enough and then she showed me inside the toilet stall where she had been. My bag was there - and fortunately nothing had been taken from it yet. I believe the employee claimed that she “found” my bag, but find that extremely suspicious that she would have taken it into a toilet stall instead of to the reception desk. Also, at the time, we were the only guests in the spa as it had just opened (and due to the state of it, we had only been there about 10 minutes) so no one other than staff could have taken it out of my locked locker. A word of caution for anyone considering the spa. We did make a complaint at guest services."

"We chose the Hard Rock for a family 2026 spring break trip. It w"

"Excellent activities "

"Yes"

"I had a very disappointing experience at this hotel and would not recommend it. The staff was consistently rude throughout my stay. I was actually yelled at multiple times, which is completely unacceptable, and several staff members rolled their eyes when I asked simple questions. It made the entire experience uncomfortable and unwelcoming. Another ongoing issue was with basic service. Staff would take our towels and not replace them, and then seemed annoyed or upset when we asked for new ones. It was frustrating to have to repeatedly request something so basic. The food was another major letdown. Many items listed on the menu were unavailable, and the options that were served were consistently cold and lacked any real flavor. Dining ended up being something I dreaded rather than enjoyed. I also paid extra for the Diamond Club, and it was absolutely not worth the money. The supposed perks either didn’t exist or didn’t make any noticeable difference in service or quality. Overall, this was a frustrating and disappointing stay. I will not be returning."

"Was a nice and relaxing time there. The pool was nice and the view of the beach was pretty. "

"Nicely "