2/10 Sangat Buruk
Charlie
Bepergian bersama teman
26 Jan 2023
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
After arriving at the property we went to the room one first look I was slightly concerned it was not the room I had booked as it was a double deluxe and this was not the name of the room however we continued our stay and started getting ready I asked reception for some ice and they said someone would bring it to the room about half hour later still no ice so I went to the reception and asked again for some ice as none had been brought to the room. Another half hour went past so my partner tried the room service button on the phone to chase up the ice to which it just rung and rung with no answer as we were now heading out I mentioned it to reception and explained an hour and half later still no ice but we were heading out now the gentleman didn’t seem to concerned but said he would pass it on to the relevant person. When we come back to the room, it was freezing my partner had to wrap a thick scarf around her to keep warm the bed was extremely uncomfortable and it was not a double I would say a small double at that we just about fitted in the bed together the pillows were non existent so I had to grab a cushion they use for show because dare I ask after the ice situation, I didn’t sleep majority of the night due to how uncomfortable and small the bed was. In the morning the a kettle was provided but they had not refilled the tea or coffee so we could not have a drink the fridge was switched off. I would not book here again waste of money.
Charlie
Menginap 1 malam pada bulan Januari 2023