2/10 Sangat Buruk
David
Bepergian bersama teman
27 Des 2025
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Went for an anniversary weekend. Regretted it!
- Irritating 'join our club to upgrade' email before arriving - which then didn't actually work or do anything if you clicked on the link.
- Minor (but not terrible) queue at check-in
- Room would have embarrassed a travel lodge at 20% of the price... cold, scruffy, and with a broken bed (see photos).
- Cut my foot (only slightly, to be fair) on carpet gripper in the door way.
- Not great sleep on the left hand side on the bed due to sag due broken bed frame
- English skills of staff variable / not great... but did seem friendly.
- Afternoon tea and room service did taste great - but was very expensive for what it was/the environment spoilt it a bit.
- Poor comms; raised the non-functioning heating at 4pm and was told it would be looked at. Said we were out until 9pm. Came back at 9pm... it was not fixed, nor was there a temporary heater, nor any note. Have no idea if anything was attempted- but it certainly didn't succeeed.
- Bathroom had a bath (nice) but was scruffy. Looks like there was once a TV at the end of the bath (now broken and covered with a print).
- In room TV was a bit rubbish - no netflix, prime etc. IPlayer only if you signed in as yourself (no good for overseas visitor). 5% of what we paid for the weekend would have bought one with all of the above on it at working!
Raised the above briefly with hotel upon leaving and they said they'd raise it with a manager. Not to my surprise, heard nothing back...
David
Menginap 2 malam pada bulan Desember 2025
