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"First of all there was construction going on in the lobby. When we got to our rooms on the 8th floor, they were terrible, dust everywhere, hangers left on the bed and the ironing board leaning against the cabinet. Bits of plaster all over the carpet. I immediately asked to speak to the manager who was very apologetic and said she would arrange for our luggage to be moved to new rooms. When we returned from our show, well, what a difference, it was like we were in a different hotel. I understand they are in the middle of renovations and we truly appreciated how quickly everything was handled. The view of Tower Bridge was totally worth the hassle!!!!"

"Good location. Room was clean enough but the walls were very thin you could hear everything in the next room and the whole hotel smelt very clinical like a hospital."

"Clean room, great staff, great location and awesome breakfast buffet. "

"Great stay in central London. Absolutely massive hotel, and my room was a long walk through the floor but was super clean and cozy. Because it’s so big there are a lot of people staying here and it could get kind of noisy; nothing earplugs couldn’t help. Overall a great value for the price with an extensive buffet breakfast included. Parked right under the hotel without issue!"

"Great location. No complaints. "

"The room was quite dated as was the whole hotel. There was a laundry truck unloading for about two hours in between 2-4 am outside the room in the back alley (rough timings, I wasn't checking the clock in the middle of the night). It interrupted my sleep for a while. When I mentioned it to the receptionist in the morning he apologised but didn't seem too bothered. There is one thing I want from a hotel and it's a good night's sleep."

"Excellent "

"So to be completely honest, this is a good hotel. The rooms are a little tired, and some of the amenities in the rooms are a bit antiquated BUT it is clean, comfortable and good value for money. The best part about this hotel is the wonderful team of staff. From the check in, to the breakfast team, everyone is smiling and friendly and genuine and for this reason I would stay again. Breakfast was hot, tasty and plentiful and this hotel reminds me of being on holiday with it's layout and decor. A little TLC and this could be an amazing hotel."

"Clean and tidy, lovely staff. Car park and e/c charging would recommend "