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"The food especially the fish was not so good. I guess a $50 tip for the guy that showed us around the property was not enough because he wouldn't even look at us after that. Other than that the place is great we loved it except the water slide was closed and so was the bar I guess low season."

"Room was clean but slightly outdated. We got a lot of use from the hot springs, that was the highlight of our stay. Staff were friendly and did a great job explaining the layout of the resort and answering questions upon arrival. Easy access to La fortuna downtown area by car as well "

"Cleanliness was my only complaint"

"Stayed for 2 night, the hotel exceeded my expectations in every way. The service was top-notch — every staff member was friendly, attentive, and genuinely welcoming throughout the stay. The food at the hotel was also outstanding. Every dishes we had were high quality, fresh, and well-prepared. Overall, it was a comfortable and enjoyable experience."

"The room are clean and smell good. The landscaping is beautiful. The attention of the staff is wonderful. I highly recommended."

"Hot springs cross the street, it’s not walkable, but shuttle convenient. ShangriLa pretty cool."

"Beautiful place, hotsprings were very nice and relaxing. Excellent view of the volcano. "

"Excellent choise quite far from “downtown” but super close to the reserve and in the hotel you can spot flora and fauna as well as the reserve "

"We loved the property! Friendly staff and restaurant staff was very friendly. Only negative was a zip line goes directly over the property and people screaming and the noise from it wasn’t very Zen."