Search Hotels Near Madame Tussauds Wax Museum, London

"One of our two rooms didn’t have any area to section off our luggage. There was no way to access front desk via hotel telephone. This place felt like paying for a hotel experience and instead receiving a hostel experience. Yes, the hotel is very nicely designed but the basic room upkeep does not match. I should have someone coming to the room to make sure there’s soap in my bathroom when there was none for my time there, the trash wasn’t taken out so I would have to try and find a trash can in the lobby (there was one) to throw away simple things because no one came to empty out the can until my second to last day did I receive a cleaning service. "

"Fabulous hotel. Would highly recommend."

"Had a wonderful stay at The Cumberland Hotel. The staff were very friendly, welcoming, and always ready to help. The breakfast was excellent with plenty of fresh and tasty options every morning. The hotel was also very clean, and the rooms were well maintained. Great location and overall a very comfortable experience. Would definitely stay again!"

"Good plenty choices "

"Everything was great. Great breakfast. "

"The king room was fine but I would not stay again. Pros: comfortable bed, nice staff, clean, great location. Cons: very basic for what you pay. The bathroom did not have an electrical plug and the door was glass thus no privacy. No fridge in room. Air conditioning didn't work so we slept with window open but then it was too much street noise. "

"Lost clothing. Never returned."

"Great hotel location, close to shops, restaurants, coffee shops and entertainment. The rooms were were very comfortable and spacious, the bed and pillows were perfect, we had a long travel day prior to arriving at the hotel, and arrived earlier than the checkin time but the staff were so accomodating and gave us a room upon arrival. The hotel restaurant was lively we had the buffet breakfast which had a large variety of foods to choose from, including hot breakfast, cereals, pastries, fruit and more. Overall we had a lovely stay!"

"The hotel is outstanding in every way, starting with the stunning entry into the atrium. The staff are all incredible - friendly, helpful and caring. A special shoutout to one of the concierge team members, Freddie."