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Hacienda Real del Caribe

3.5 star property
Hotel with a rooftop terrace, steps from Quinta Avenida

Choose dates to view prices

Located close to Quinta Avenida and Playa del Carmen Main Beach, Hacienda Real del Caribe provides a rooftop terrace, a coffee shop/cafe and a garden. The on-site American cuisine diner, MAGNOLIAS, offers breakfast, brunch, lunch, dinner and happy hour. In addition to a bar, guests can connect to free WiFi in public areas.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk
  • Room service
  • Housekeeping

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard double queen

Premium bedding, minibar, in-room safe, desk

Standard double queen

8.8 out of 10
Excellent
(46 reviews)

Highlights

Soundproofed
Air conditioning
Plasma TV
Blackout curtains
Ceiling fan
Premium bedding
Deep-soaking bath
Private bathroom
  • 6 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard superior queen

Premium bedding, minibar, in-room safe, desk

Standard superior queen

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Plasma TV
Blackout curtains
Ceiling fan
Premium bedding
Deep-soaking bath
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room selected at Check-in

Premium bedding, minibar, in-room safe, desk

Room selected at Check-in

7.6 out of 10
Good
(4 reviews)

Highlights

Air conditioning
Plasma TV
Blackout curtains
Ceiling fan
Premium bedding
Deep-soaking bath
Private bathroom
Hairdryer
  • Sleeps 4
  • 1 Queen Bed OR 2 Double Beds

View all photos for Room Standard

Premium bedding, minibar, in-room safe, desk

Room Standard

  • 40 sq m
  • Sleeps 4

View all photos for Room Standard

Premium bedding, minibar, in-room safe, desk

Room Standard

  • 25 sq m
  • Sleeps 2

View all photos for Room Superior With Bathtub

Premium bedding, minibar, in-room safe, desk

Room Superior With Bathtub

  • 43 sq m
  • Sleeps 4

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About the area

Map
Calle 10 entre 5a y 12, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Mamitas Beach - 8 min walk - 0.7 km
  • Playa del Carmen Maritime Terminal - 13 min walk - 1.1 km
  • Xcaret Eco Theme Park - 11 min drive - 9.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪La Chancla - ‬1 min walk
  • ‪La Cochi-loka - ‬1 min walk
  • ‪Mr. Kiwi - ‬1 min walk
  • ‪Mr. Chile - ‬1 min walk
  • ‪La Ranita - ‬1 min walk

About this property

Hacienda Real del Caribe

Hotel near Quinta Avenida
Located close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Hacienda Real del Caribe provides a rooftop terrace, a coffee shop/cafe and a garden. The on-site American cuisine diner, MAGNOLIAS, offers breakfast, brunch, lunch, dinner and happy hour. In addition to a bar, guests can connect to free WiFi in public areas.
You'll also enjoy perks such as:
  • An outdoor pool
  • Continental breakfast (surcharge), a round-trip airport shuttle (surcharge) and tour/ticket information
  • A front desk safe, a lift and concierge services
  • Free newspapers, a 24-hour front desk and luggage storage
  • Guest reviews say great things about the helpful staff
Room features
All 58 rooms feature comforts such as premium bedding and air conditioning, as well as thoughtful touches such as safes and minibars.
Extra conveniences in all rooms include:
  • Bathrooms with deep-soaking baths and free toiletries
  • Plasma TVs with cable channels
  • Wardrobes/cupboards, ceiling fans and daily housekeeping

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:30 AM for a fee: USD 10 for adults and USD 8 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • MAGNOLIAS

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Stair-free path to entrance
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: USD 20
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for continental breakfast: from approximately USD 10 for adults and from USD 8 for children
  • Airport shuttle fee: USD 85 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: USD 25 (one-way), (from 1 to 7 years old)
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 9:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Hacienda Real Caribe
Hacienda Real Caribe Hotel
Hacienda Real Caribe Hotel Playa del Carmen
Hacienda Real Caribe Playa del Carmen
Hacienda Real Caribe l Carmen
Hacienda Real del Caribe Hotel
Hacienda Real del Caribe Playa del Carmen
Hacienda Real del Caribe Hotel Playa del Carmen

Frequently asked questions

Does Hacienda Real del Caribe have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 9:00 PM.

Is Hacienda Real del Caribe pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hacienda Real del Caribe?

Hacienda Real del Caribe doesn't offer parking.

What time is check-in at Hacienda Real del Caribe?

Check-in start time: 4:00 PM; check-in end time: 10:00 PM. Early check-in is available for a fee of USD 20 (subject to availability).

What time is check-out at Hacienda Real del Caribe?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Hacienda Real del Caribe provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 85 per vehicle applies.

Where is Hacienda Real del Caribe located?

Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Mamitas Beach and Playa del Carmen Maritime Terminal are also within 15 minutes.

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Reviews

Hacienda Real del Caribe Reviews

8.2

Very good

8.6

Cleanliness

8.8

Location

8.4

Staff & service

8.6

Eco-friendliness

8.2

Property conditions & facilities
Rating 10 - Excellent. 441 out of 1000 reviews
Rating 8 - Good. 330 out of 1000 reviews
Rating 6 - Okay. 140 out of 1000 reviews
Rating 4 - Poor. 49 out of 1000 reviews
Rating 2 - Terrible. 40 out of 1000 reviews

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was beautiful, 1 block from 5th avenue. They have parking which was great
Stayed 1 night in Sep 2025

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Was nice!
Stayed 6 nights in Mar 2025

8/10 Good

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and conveniently located.
Stayed 5 nights in Mar 2025

10/10 Excellent

walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice area
Stayed 2 nights in Dec 2024

10/10 Excellent

Juan

Liked: Cleanliness, amenities
Ok
Stayed 1 night in Aug 2025

8/10 Good

Tieh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mix up but great service

Mix up with booking but they put us up at sister hotel and rode us there as well as dropped us at bus station to airport next day . We book here when we travel thru Mexico frequently like the location and service . It’s a bit older hotel but kept clean . Friendly staff .
Stayed 1 night in Oct 2024

4/10 Poor

Jenna

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort

Too loud and too hot.

Pros: Room was spacious and clean. Beds were comfortable. Front desk and cleaning staff were very friendly. Good location to be close to the action. Con’s: It’s like trying to sleep on the dance floor of a night club. Air conditioning is basically non existent. We were only there for 2 nights so didn’t make a fuss and not sure if it was just our room. Would not return or recommend.
Stayed 2 nights in Jan 2025

6/10 Okay

Tieh

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Was good at one time changed

We normally stay here when traveling thru but this last time the room had mold on all lamp shades . The Bongo Gong nite club music kept me up all nite . Staff is super no complaints. Clean up mold get new lamp shades. Water is very much needed they cut the coffee in room also . Not good .
Stayed 1 night in Oct 2024

2/10 Terrible

Jimena

Disliked: Cleanliness, property conditions & facilities, room comfort

Save your momey

The hotel room was gross. Bed was very hard, pillows are old and stinky. Bathroom full of mold
Stayed 1 night in Jan 2024

10/10 Excellent

Norma J

Liked: Cleanliness, room comfort

No hot water .

Was checked in after going to the other hotel very confused because both have similar name web page is same . This bigger hotel has no hot water and more noise at night then the smaller one on 5 th . I like the smaller cleaner has hot water .
Stayed 1 night in Jun 2024

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have had the pleasure of staying twice at this wonderfully characteristic little hotel. I love the fact that it is so very close to every convenience that you might need, being 5th Ave or the beach. The staff is always been exceptionally kind and helpful and I love that the character of the hotel has such beauty in it. I will happily stay at this hotel anytime that I am in Playa if possible. The first time I stayed here inn2020, there was an issue with no hot water for the entire week but I wasn’t bothered by it as it was so hot outside, the cool water was refreshing. My most recent stay in February 2024 there was hot water all week. The Wi-Fi is a bit spotty but that’s safe to say anywhere. I fully recommend this beautiful little hotel. ☀️🥰
Stayed 7 nights in Jan 2024

2/10 Terrible

christopher

Disliked: Staff & service, amenities
First: I asked the front desk staff to see the room prior to booking, but I was told none was available. I went ahead and booked because online it showed available rooms. Anyway, she finally decided to get off the phone and checked me in. Gave me my room number without informing me of WiFi or anything. So here I am in the room, it smelled weird but initially thought nothing of it. Left to grab my bags from a nearby hotel and returned. The room smelled of chemicals that of bug spray. I was then assured by the front desk that no one sprayed the room. Later, switched rooms from 305 to 310. About an hr later I saw a gentleman walking around with a bug spray canister on my floor with full respiratory on. I do not recommend this hotel solely on the staff. I will point out that the second lady was more helpful, but rigid rules of telling me I may not be able to change it the room had been used. Like it’s bug spray for crying out loud. Anyway 2/10 do not recommend.
Stayed 1 night in Mar 2025

10/10 Excellent

Miguel Antonio Ramos

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio
Stayed 5 nights in Oct 2025

10/10 Excellent

Wilber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo pequeños detalles en la alberca como losetas sueltas
Stayed 3 nights in Sep 2025

10/10 Excellent

Refugio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente salvo una pequeña falla eléctrica pero solucionado de inmediato gracias.
Stayed 1 night in Sep 2025

10/10 Excellent

hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time in this hotel we like so much Close to everything including beach restaurants and buses
Stayed 7 nights in Aug 2025

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and really convenient location for shopping, eating and pick up location. 10/10 would stay again
Stayed 8 nights in Aug 2025

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación
Stayed 1 night in Aug 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación. Atrás de la 5a Avenida. Cerca de la diversión y cerca de la tranquilidad...
Stayed 5 nights in Aug 2025

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Aug 2025

10/10 Excellent

Claudia Yaneth Espinoza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel muy bonito y familiar, personal amable, la habitación muy limpia y confortable , solo el colchón de la cama que me tocó, su colchón estaba un poco hundido del lado de la pared del baño, las almohadas muy agusto, y una excelente ubicación
Stayed 2 nights in Aug 2025

6/10 Okay

Nelly

Liked: Cleanliness, property conditions & facilities
En una de las habitaciones el clima no enfriaba! Pero rápido dieron solución y nos cambiaron a otra habitación 🙏
Stayed 2 nights in Jul 2025

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solo una noche y después Cozumel

Todo muy bien, muy buen hotel muy cerca de la 5a Avenida.
Stayed 1 night in Jul 2025

10/10 Excellent

J.GUADALBERTO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
camas confortables,comodas. personal muy atento exepto el de estacionamiento de mal caracter
Stayed 1 night in Jul 2025

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ninguna
Stayed 2 nights in Jul 2025