Resor di Puerto Plata

"Staff was very helpful "

"We reserved the Royal Suites for our second day in teh Puerto Plata area. The first day we stayed at Casa Colonial and it was awsome! At Lifestyles from the begining even checking in was painful, there were a lot of people we had to wait to check in and then wait for the room to be ready. Once we got to the room we were very dissapointed it was not what is advertised in the pictures on the web site, in fact it was old, not kept up to date. Another issue is trying to make reservations to have...

"El lugar no es nada como se ve en las fotos. Ni siquiera presenta que hay que pasar un puente para ir a los restaurantes. La playa es horrible, el área al rededor del hotel es fatal. Y para completar, Expedía me cobró el doble de lo que costaba la habitación. El precio del hotel era $ 85 y Expedía me cobró $ 201. Traté de comunicarme con expedía para que me dieran una explicación sobre eso, y según ellos, no podían hacer nada."

"this hotel have excellent customer service, the food was good, the good experience start at the entrance with a very special person t name Ramon. Always greeting the customer with a happy face. I definetly will come back to this hotel. thank you,"