Residencial Bavaro Punta Cana hotel guide. Excellence Resorts hotel in Residencial Bavaro Punta Cana, Punta Cana

"great place to stay"

"The hotel was amazing. "

"Facilities were amazing and staff was very nice. "

"We had a fun family vacation and Reinaldo Sanchez from the guest service team took great care of us. We enjoyed the resort and family time!"

"We had an overall very positive stay at Majestic Mirage Punta Cana and felt it delivered the luxury, calm atmosphere we were looking for, specifically, an upscale resort without excessive partying or noise. The food was outstanding and far exceeded typical all-inclusive standards. High-quality T-bone and ribeye steaks, along with lobster, scallops, and sashimi, were consistently delicious and felt truly 5-star. Dining was one of the strongest aspects of our stay. A very special mention goes to Francisco, our butler, who was exceptional. The animation staff — Pedro, Roberto, Juan, and Manuel — were phenomenal and one of the highlights of our stay. The resort itself is beautiful, though cleanliness could be improved to fully match its luxury caliber, particularly in room detailing and linens. Additionally, service attitudes were not as warm or welcoming as the Dominican hospitality we are accustomed to. We also noticed that flies were occasionally present around food areas. While this can happen in tropical settings, more attentiveness would be good. Overall, Majestic Mirage offers a high-quality, upscale experience with incredible food. With improvements in consistency around cleanliness and service warmth, it has the potential to be truly exceptional. Customer service needs to be drastically improved. Staff should not have scowls or feel as if patrons are a bother. We would still recommend it to travelers seeking a refined, relaxing luxury resort. "

"We had an overall pleasant experience. The pool area is very nice and well-maintained, and the food was okay with a decent selection. The staff were generally good, and despite some maintenance issues around the property, they were very helpful and responsive whenever we needed assistance. Housekeeping did a great job—our room was kept clean, and the cleaners always made sure we had everything we needed, including bottled water. Overall, a comfortable stay with friendly and accommodating staff."

"Everything was great. The employees were very nice. Great service . My family and I loved it"

"We had a wonderful stay. "