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Riviera Maya hotel guide. Hotusa hotel in Riviera Maya, Mexico
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Top Riviera Maya Hotel Reviews
Hotel Xcaret Mexico - All Parks / All Fun Inclusive
10/10 Excellent
"Excellent service. 10/10. Best family vacations parks are all fun for the whole family . Food is excellent many many to choose from. Recommends 100% must go to Xcaret and call The experience"
Catalonia Royal Tulum Adults Only - All Inclusive
8/10 Good
"The customer service in the restaurant that offered breakfast and lunch was outstanding. Some of the women staff at the front desk were rude at times. The food in the Steakville and Mama Mia, just okay. Room service food wasn't good. We stayed in a Jr Suite it was clean and updated. The walk throughiut the jungle was uneven. It is advisable to wear low walking shoes or tennis shoes. There was a lot of seaweed but the staff worked diligently to remove it. It smelled bad!"
TRS Yucatan Hotel - Adults Only - All Inclusive
10/10 Excellent
"Overall, we had a great anniversary stay at TRS Yucatan and really enjoyed the adults-only atmosphere, which felt more peaceful, cleaner, more luxurious, and better maintained than the connected resorts. Check-in was welcoming with drinks and champagne, though the SPC Upgrade package did not seem worth the extra cost for us. Our room in Villa 63 was beautiful, clean, and well maintained, and our butlers Jessica, Jose, and Patricia were friendly and helpful throughout the trip. We did see one small cockroach on the first night, but after informing staff, housekeeping performed a deep cleaning immediately and we had no further issues for the rest of the stay. The Infinity Pool was our favorite because it was cleaner, had a better atmosphere, and offered beautiful views. The saltwater pool also looked amazing, though seaweed during the season limited our experience there. The buffet was good, but the restaurants were much better overall, so booking reservations early is highly recommended since they fill up quickly. We tried El Gaucho twice and thought it was good, but our favorite restaurant was Tentazione. Since we were celebrating our anniversary, the staff went out of their way to make it special with decorated tables, roses, and cakes, which was a thoughtful touch. The golf cart transportation around the large resort was also very convenient and always quick. Some trip highlights included Chic Cabaret, the Mexican show, and the nightly entertainment."
Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only
6/10 Okay
"The hotel was okay, nothing out of the ordinary. I think it is very overpriced for what they offer. The gym didn’t even have something as basic as cold water, and the coffee machine in the room had small insects in it. There wasn’t much variety of drinks available — only basic options — compared to other hotels I have stayed at before, where I paid much less than for this hotel. Overall, this hotel was not what I expected for the price I paid."
Barceló Maya Tropical - All Inclusive
6/10 Okay
"Initial check in was horrible. Only one of my 2 rooms were showing up even though I received confirmation from property for both rooms and my message to keep rooms together was acknowledged. After showing plenty of documentation they told me it was between me and Expedia and didn’t offer any help whatsoever. Wouldn’t even let rest of my party in to grab a drink at the lobby bar while I sorted it out with Expedia. Beyond that: Pros Clean place Polite staff Great house keeping Cons All amenities like pool tables, chess, ping pong, etc gets taken and put away at 4:30pm daily Not enough bartenders for either pool bar - better off getting out of pool and getting drinks from the walk up bar No evening lobby activities Evening activities in general are limited and abysmal - better off leaving resort Dining options are limited and they restrict how many restaurants you can attempt to make a reservation to based on your nights of stay so for our 4 nights / 5 days we were only allowed 2 reservation tickets Pro tip Convert your money and use Mexican pesos for everything as they have no respect for the exchange rate anywhere!! They make up their own prices when paying in anything else Find your own transportation ahead of time. Local taxis are piranhas and resort alliances are hyper inflated. I recommend Etransfer for airport/hotel transport and Silver's Shuttles Services for your every day run around. Both professional outfits, very dependable and fairly priced"
Bahia Principe Explore Coba - All Inclusive
4/10 Poor
"Liked: We were given an upgraded wrist band that allowed us to use the facilities in Coba, Tulum, Akumal, and Sien Khan. Disliked: Arrived at Co"
Grand Palladium Kantenah Resort & Spa All Inclusive
10/10 Excellent
"I never leave reviews but everything about this place was top notch! Everything was so clean and beautiful and the staff works so hard!"
Dreams Tulum Resort & Spa - All Inclusive
10/10 Excellent
"Very Very Friendly Staff! Rooms and All inclusive were Great! Splash Zone for kids was Great for our 2 Year old"
Catalonia Riviera Maya Resort and Spa All Inclusive
6/10 Okay
"Lo que no me gustó es que no pudimos entrar al mar por el sargazo Y que la habitación estaba al lado de una estación de los de la limpieza y hacían ruido"