Search Hotels Near Santa Maria degli Angeli Church, Murano

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"I had a very disappointing experience with the customer service at this hotel during check-out. The staff member assisting me was extremely rude and unprofessional. I requested a water taxi, and she arranged it and informed me of the price, which was €210. I simply mentioned that this felt quite expensive, especially since my transfer from Santa Lucia train station to the hotel had cost €120, so the price seemed significantly inflated in comparison. Instead of responding professionally, the staff member took my comment personally and immediately became defensive. Her tone changed completely, and she responded with a very dismissive and rude attitude, essentially questioning whether I still wanted the water taxi rather than addressing my concern. She also made an unnecessary remark about Americans that came across as insulting and completely inappropriate in a professional setting. What should have been a simple, routine interaction turned into an uncomfortable and unpleasant experience. For a hotel in this price range and location, I would expect staff to remain calm, courteous, and professional even when guests ask questions or make simple observations. Overall, a very disappointing end to an otherwise enjoyable stay in Venice."

"Excellent stay at Carnival Palace Hotel. The service was outstanding — the team is very attentive, professional, and genuinely flexible in accommodating requests, which made a real difference. The room was comfortable and well maintained, and the location in Cannaregio is perfect: quiet, yet very convenient to reach the main areas. Overall, a smooth and high-quality experience. I would definitely recommend it and stay here again."

"The breakfast was really good and the best part is that if you arrive in train then you don’t need to cross any bridge to arrive to the hotel."

"breakfast room right on a canal with gondolas"

"Hotel is nice, breakfast is ample choice. Room only has one plug and that is in the bathroom! There is a book that says Do not use your own hairdryer, curling tongs or straightener, use the hair dryer provided. You also have to use this one and only plug in room 102 to charge your phone, laptop etc! All plugs in room are blanked off other than some are light switches. This for me let it down slightly. Mini fridge is empty, no air con that’s off, safe is not screwed down so it could be taken away although you can lock it. Bar shuts at 10am. No restaurant if you want to stay at hotel. Water taxi from hotel to airport is 150 euros."

"New hotel 5 minutes from tronchetto water bus stop. Bar staff on Saturday night quite unhelpful. USB outlet smart TV and fridge in room."

"I beautiful boutique hotel in the heart of Venice. Situated just 40 seconds walk from St Marks Square, it was ideal for my wife Sarah and I because we love the vibe of Venice , if you’re looking for a great location this is it. The staff are fantastic, the bedrooms spotless and very comfortable beds and pillows , air con is great. We would recommend for sure. "

"Excellent "