Search Hotels Near Buck Island Turtle Cove, St. Thomas

"Clean room but you have buy your own coffee the bar was great and air conditioning get really cold great,staff was very helpful "

"The room was very clean and nice with the ocean view. And they had alot of things to do at the resort."

"The room was beautiful, the grounds were stunning, and the view was great. "

"Breakfast was always fresh during my stay, and the staff was helpful and friendly. However, one thing left me disappointed. I had booked this trip for my honeymoon, but on the day I was supposed to fly out, the airline canceled all flights to St. Thomas. I called the hotel and spoke with someone at the front desk, who transferred me to the manager. I hoped they could offer some kind of accommodation or flexibility given the situation, but they didn’t. They said that because the room was held for me, it counted as a no‑show, even though I was fully prepared to travel and the flight cancellations were completely out of my control. It made an already stressful situation even more upsetting."

"Check in was an ordeal took forever Room was large and had great views at the front Easy parking and great positioning "

"Yes, A/C worked well!"

"The resort is very walkable and loved that everything was so close. There is only one dining establishment on the actual resort so would have loved another option but the food at the Long Board was delightful. "

"The king size bed in the room was old with the hump in the middle. The room housekeeping was erratic, a couple of days no housekeeping, a few once a day and a few twice a day. Cleaning of the room was superficial, no cleaning of patio. We did not use the spa.The fittness room was nice but the steam room is at the spa."

"We really wanted to love everything about this place, but the service is the worst that I have ever experienced at any hotel! They did a great job with the branding and marketing but unfortunately the experience does not live up to the expectation. The staff seemed like they really didn’t want to be there and the food was terrible at all of the restaurants. The staff in the pool area was especially miserable and not what you would expect when spending $1200 a night to stay. They were understaffed in most departments and no one answers the drink desk or room service phones. Our room wasn’t cleaned until 4pm. The reviews on the Marriott website are in line with what we experienced this week. It’s a shame because it is a beautiful place! I will say the best service was at the Sands and Isla blue, but those restaurants are not affiliated with the hotel."