Search Hotels Near Texas Children's Hospital West Campus, Houston

"Clean room and surroundings "

"Staff was super friendly. "

"I chose this hotel for my stay because of the amenities but I was very disappointed. The hotel pool and hot tub were dirty and the heat did not work. There was trash all over the outdoor areas of the hotel, as if it were challenging to take out the trash receptacles. The elevator was not working for the entire stay. Workers were working so hard to bring laundry up and down the stairs in black trash bags. The hotel was warm overall, and the rooms had the thermostats set to return to 79* every few hours. I woke up in the middle of the night every night to being sweaty. The breakfast in the morning was lacking usual things. The bar was severely under-stocked. I have stayed here before and enjoyed it but they are under new management which apparently is only concerned with cutting costs. I will never stay here again. "

"I coudn't find the way to turn on individually, the night stand light. The light switch wall, light it up the hole room"

"Great breakfast. Clean rooms. Very nice staff."

"There was no dishes , spines or cups"

"Good stay"

"Clean, quiet, secure parking."

"A warm musty scent hit me as soon as I opened the door to my room. The room furniture seems not to have been updated since the 1990s. The carpet in my room felt very uncomfortable to me, I spread out clean towels and walked on them instead, and the furniture was overly large, dark, and oppressive. The bathroom has also not been updated. I have an allergy that gets exacerbated by poor air quality, and this allergy was set off overnight at the hotel. I had a nonrefundable stay for three nights, but left after one night. The staff were just great!!—a high point—absolutely up to the Hyatt Regency standard. But the overall ambience definitely was not up to the Hyatt Regency standard. I wonder how this hotel name could be on this hotel. The goldfish in the lobby were a fun, cool feature. But I will never stay here again. The self-parking was dark and kind of scary. There was a security car part-time at the self-parking, but it disappeared later in the evening. I don’t spend money on a hotel to feel less comfortable than I do at my own home. I was truly disappointed. "