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"The location is just a short stroll from the iconic clam chowder at Old Fisherman’s Grotto & surrounded by many great dining options. The cinnamon toast at Jack’s Monterey was delish. There’s also a Carmel bakery downstairs, which was a convenient treat to have just steps away. The hotel lobby itself set the tone right away. It felt laid-back yet inviting, exactly the kind of atmosphere we look for when we’re on vacation. We were also able to check in early, which made our arrival smooth. Such a great bonus! They even provided scavenger hunt activities for our kids, which was such a thoughtful touch. This is truly a family-friendly hotel that makes traveling with kids feel easy & enjoyable. I’m very particular about bathrooms, beds, & overall cleanliness, especially since I have an immunocompromised child, so this is something I don’t take lightly. Portola did not disappoint. Both the bathroom & bedroom were spotless & even better than expected in person. The bed & pillows were incredibly comfortable. The A/C worked great, & having a ceiling fan was a nice bonus touch. The photos online truly don’t do this place justice. It’s even more beautiful in person. The heated pool was a hit, & the towels felt clean and luxurious. The staff were nice! There was a tiny red spider spotted on my child’s bed, but thankfully my eldest caught it right away. Aside from that small moment, everything about our stay was superb and exceeded our expectations. Highly recommended!"

"The staff were great, the location is great, the facility is well kept. I didn’t like that there was no AC and I wish I knew before booking. "

"Love the location, breakfast quality, staff was very helpful "

"We loved the location, the fact that there are no rooms under or above us, the perfect placement of closet, bed and bathroom. So quiet - the wonderful sound of the ocean waves lulling us to sleep. Thoughtful touches everywhere. Room service is swift and food is prepared perfectly we will return! "

"Lovely, well appointed room with all the essentials. Loved the 2nd floor with outside seating to enjoy a morning coffee. All staff were very welcoming and helpful. Perfect breakfast each morning."

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"Perfect place in Carmel. "

"Excellent accommodations, while traveling with kids. A full kitchen. Very quiet, a dedicated parking spot."

"The property needs an upgrade. Parking is very limited and there was no one on site to ask for help and no one picked up on the phone number they gave. I would not recommend and I would not stay here again. "