Search Hotels Near Alexander Fleming Laboratory Museum, London

"Beware Upselling When we checked in, a woman at the front desk aggressively tried to "upgrade" us into a "better room" as ours was cramped and would not be ready for an hour, she said. The price of the "upgrade" was GBP150. We had already booked an expensive, deluxe category room so passed on this 'offer' and our room--which overlooked Hyde Park was lovely and roomy... but this upselling at the front desk put a damper on our stay. Subsequently, I heard the same woman and also a man at check in, try upselling rooms to other tired travelers. They were very aggressive. Do they make a commission on upselling? This is an unethical and unacceptable practice. When we checked out, another front desk attendant said there was a GBP30 per night fee on our bill but it was not mandatory. Could you please remove it, I asked. Certainly, she said...and we'll see if she did. We have no idea what that "mandatory fee" was for."

"Great location"

"Very helpful staff. Rooms cleaned well each day. Breakfast goods… several options"

"The single room is very small but I expect that in London. The bed, however, was positioned next to the desk so you don’t have free movement. What I was more disappointed by was that it was very hot as the air conditioning was broken (I was told the hotel was full so I couldn’t change rooms and at least kindly given a fan). The window can only be opened on request but did at least offer a nice view of the road. It was very noisy though so not very well insulated sound wise. The staff were ok but not going above and beyond to be honest. Breakfast was fine but certainly not good value for money. Apple juice was fizzy, vegetarian sausages available on request but needed 20 mins, and there was less choice than at a Travelodge to be completely honest. I was disappointed by this hotel for multiple reasons. It did the job I needed to for location and at a reasonable price thanks to a deal but I am sad to say that I couldn’t recommend it. There was an iron, ironing board, mini fridge and hairdryer though which were all appreciated. "

"Great location and lovely staff."

"I booked hotel stay for my brother and his wife to celebrate their Golden Wedding Anniversary and they have had a brilliant time at The Cumberland. The staff are so friendly and made them very welcome. The whole experience was excellent. Thank you so much."

"Unstated elegance at its best."

"Good location. Comfortable bed. Good shower. Helpful staff. Could do with modernisation. And improving the breakfast."

"As expected 2 walk from theatre. Staff very helpful checking in as didnt have a reference number"