"One star. Stayed May 23-27, 2026, and the billing experience was the worst I’ve encountered at any hotel.
I booked through Expedia, where no destination fee was disclosed. When I saw a $114.24 “amount due at property” charge, I called the hotel five separate times before arrival to ask what it covered. Five different agents. Not one could explain it. I asked specifically what I’d owe at check-in beyond what I’d paid Expedia, and got no clear answer.
At the front desk in person, I was told they didn’t know and to “call accounting.” Their own staff couldn’t explain a mandatory line-item charge on my bill.
I was given no amenities list, no orientation, and no way to use anything the $25/night destination fee supposedly covered.
On my final night, I called to address the charge. I was hung up on twice and left on hold for over 15 minutes.
After freezing my card, my bank notified me the hotel attempted a $500 charge — which appears nowhere on the itemized folio they gave me. The folio shows $140 marked settled. There are also two $75 pre-authorization holds.
I have documented every interaction and disputed the charges with my bank.
I made every reasonable attempt, through Expedia and the hotel directly, to understand what I was being charged for. I was met with silence, deflection, or staff who couldn’t answer basic questions about their own fees.
Future travelers: book elsewhere, or lock your card and document everything. I will never stay here again."
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