Search Hotels Near Chapultepec Park, Mexico City

"Clean, nice good staff great location "

"Servers were rude. Pool is clean and warm. "

"The business facilities were very good. It was a shame they weren't available on Sunday. Staff throughout were excellent - very friendly and responded promptly with a smile. "

"Excelente ubicación, staff muy amable. Solo las camas están excesivamente duras."

"Poor hygiene. Our bed hadn’t been changed. There were hairs everywhere, particularly when we pulled back the duvet. We complained. The lady changed the bedding but placed the disgusting bedding on top of my suitcase. I had to clean it myself afterwards. At breakfast we asked for tea a few times. The waitress ignored our request and chatted to staff. We booked a Junior Suite. The bathroom was tiny for a suite. This is more of a 2.5 star than 4 star as they advertise. I made a complaint asking for a refund but was offered an upgrade on my next stay. As if I’d ever think of staying here again. I’ve given two stars as the staff at the front of the hotel and the man making the eggs was very friendly and welcoming. Stay here if you like dirty bedding, poor service and a tiny bathroom."

"Our stay at Vuestro had highs and lows. We were first thrown off when the staff showing us to our room took us to the basement of the hotel where, to our surprise, our room was located. We had booked a room with a balcony so being below ground level wasn't expected. There was a small outdoor area with table and chairs, however, we felt mislead and disappointed that the room had no natural light like the photos depicted. It was also right next to the custodial closet so at certain times of the day it was a bit noisy. We voiced these concerns to staff and they kindly moved us to a new room. However, this new room was riddled with issues. The deadlock on the door didn't work, the safe didn't have batteries, the tv didn't work, and the fridge didn't work. It seemed our switch in rooms wasn't communicated to fellow staff members, and on our first night sleeping in this new room a staff member actually came into our room in the middle of the night (because the deadlock was broken). We had to change rooms for a third time and finally this last room had no issues. The hotel is located in a great area super close to great restaurants, cafes, parks, and neighbourhoods. The room we were finally moved to was also clean and the amenities didn't have problems so it's a bit of a shame that our early issues tainted the overall experience. With those being addressed I could see Vuestro being a great place to stay if more attention is paid to making sure the rooms are all in working order. "

"Good location, clean room"

"Disappointing, Dirty and Disgusting. DDD.."

"Great location, clean and comfortable rooms, staff was very friendly and helpful when needed. Very professional and comfortable spot. "