Search Hotels Near Coca-Cola Music Hall, San Juan

"This hotel is OLD!!! needs everything updated, the room layout is ridiculous, the closet, fridge and coffee maker is inside the bathroom, the house keeping is bad… the pool area and beach are fine, there’s not room service or food options other than a pool bar and the hilton across the street. I don’t think l will be coming back and it’s way to expensive for the value you get"

"Property run down, rooms musty and staff and management needs training in customer service,"

"Hotel is nothing like in the picture room dirty and breakfast was bagel. Croissant and banana that's it"

"During previous stays at IHG hotels, housekeeping service was typically provided every other day. Since I arrived on Saturday, I assumed the room would be cleaned on Monday morning. Housekeeping came to the room around 10:00 a.m. on Monday, and we informed them that we were getting ready and asked if they could return within the hour. We then left the hotel for a few hours to go to the beach. However, upon returning, we found that the room had still not been cleaned. We went to the front desk several times regarding the issue, and eventually it got to the point where we simply requested fresh towels so we could shower and prepare for our reservations that evening."

"Front desk agent weren’t friendly or inviting. Our room was above the Main Street and we had 3 night of no sleep because we could hear motorcycles, cars, people, trucks, you name it. Gym was unequipped. The levent restaurant was the only thing we enjoyed. The staff was incredible there. "

"The staff, services and facilities are top notch! Beautiful building! Nicely put on continental breakfast, well kept grounds and rooms, and super friendly and helpful staff. Every day we were there was great and I would highly recommend it!"

"Rooms could use a good deep clean, carpet Included. The carpet turned my white socks brown. They need carpet cleansr to come thru. No robes or slippers, or any thing extra for that matter, in the rooms. Bartenders and servers were great. Not sure I'd return. "

"Room was clean, but there were no outlets near the bed, some outlets didn't work. There were holes in the ironing board. The bathtub was clogged when I first tried to use it and it took two days to get it fixed. "

"Everything was super clean and the staff very helpful and friendly. Wonderful food and views! We had a great time! "