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"This hotel is not well-organized."

"Very quiet "

"Nice place to stay in Milan near the Duomo. It was a little bougie for me but not something that would stop me from staying again. My only small complaint was that the bathroom is very small but that's minor in my book. The included breakfast can be delivered as room service for a very small fee and it was a very large amount of food of great quality."

"Room was very nice. Breakfast excellent. "

"The phone number given by Expedia us wrong. We could not get help as where to go for transfer from the airport. They put us in a wheel chair accessible room which was a pain and the bed was horrible"

"Contacted the hotel 4 wks & then again 2 wks in advance about our reservation - they never got back to us. Arrived & they were going to rent us the room, despite it being nearly midnight (but before their deadline to checkin). We paid an additional $125 & they rented it to us. Got bite 10 times by a Mediterranean recluse spider (venomous). Would never stay here again, at $500/a night it was terrible."

"The is an absolutely lovely hotel. The neighborhood cannot be beat. So much great food and a very local vibe. The staff is very kind and helpful. The room was spacious and comfortable. I thoroughly enjoyed my stay!"

"Hotel is located on the outskirts of Verona and takes approx. 15 mins walk to the centre & approx. 10 mins to the station (which was a positive). Property is tired and requires a large investment for renovation. Hotel is classified as a 4 star but is more like a 3 star, rooms do not have an iron or ironing board, every day I had to request milk/cream for tea in my bedroom. A kettle was provided but the plug did not fit in the socket. European adaptors did not fit in many of the sockets. One particular day the rain was awful and when I returned to the hotel I asked if my trousers could be dried and was told "no". I questioned if they had a laundry service and was told that they were unable to launder my trousers, again, for a 4 star hotel I would expect this service to be available. TV in the room was not working and had to request maintenance to visit. Fridge in the room did not work and tap in the bathroom needed maintenance as each time you turned it on, it made an horrendous noise. Overall an 'OK' hotel but would not stay again if I was in Verona."

"The breakfast was amazing! beds were sooo comfortable and the staff were very helpful "