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"The Haian was amazing - totally checked all the boxes. The room was well appointed & clean - we had an ocean view room with 2 twin beds. We were literally across the street from the beach. The beds were very comfortable & although the hotel mentioned there may be construction noise next door, we didn’t hear it. The inclusive breakfast was outstanding - so many selections from hot foods, made to order noodles, egg station, array of fruit like dragonfruit, guava, etc. and western dishes too. We had a wonderful meal of the northern style combo dinner in the hotel restaurant and it was so reasonable & delicious. The rooftop pool isn’t heated so it was too cold for me to swim in December but other people did take a dip. The pool guy Cuong was so nice & set out pool chairs, towels, drinks, etc. Wow, we felt so taken care of! We had wonderful service at the spa too. Prices are super reasonable & ask for a discount. "

"Fantastic view of the South China Sea and excellent breakfast spread. The staff are a vwry friendly and helpful. Will definitely be my hotel choice when i return in future."

"Wonderful stay. Staff are excellent"

"This resort was top notch. The service was impeccable in every area, from the front desk to room service to pool attendants to the gardeners. The beach and pool amenities were exactly what you would want for a day at the beach. So beautiful! The rooms were clean and bright with fantastic amenities. The food was delicious. We ate at two of the restaurants as well as the Hyatt Club and room service. We will be back. "

"Very friendly staff especially Ms Cindy, she is very pleasant. A delight to have her around."

"Great location "

"Room was great. Hotel staff friendly, courteous, knowledgeable. Fantastic pool and breakfast buffet. A million things to do just outside the hotel. "

"Wonderful hotel, I was really looked after whilst staying there. They went above and beyond to look after me. Front door always opened for me, fresh red carnation in room everyday, room cleaned everyday. Breakfast was great, loved the chicken soup. I had the room on the 2nd floor, very quiet. Bed, sheets, pillows everything was great for a relaxing nights rest. I stayed here for 5 nights and will stay again if in Hanoi. Location is outstanding - watching distance to all attractions and great restaurants walking distance way. "

"The location was great, the hotel was clean, and the staff was amazing. We needed to change hotels because the Splendid Premium was full on our last night. Our new hotel was close but walking with our suitcases wasn’t an option. Lily and her colleagues arranged to take us by motorbike to the new hotel and then they delivered our suitcases- above and beyond level of service! I definitely recommend this hotel if you are going to Hanoi!"