Search Hotels Near Kanagawa Prefectural Museum of Cultural History, Yokohama

"The staff were the most unhelpful life seen in my almost 40 years of travel Whenever there was an issue, they would smile sweetly, and basically tell you to go blank yourself, but in a very polite manner There were many issues and each time I was basically told we don’t care If I could give this a less than zero rating, I would This by far has been the worst hotel experience of my adult life As an example, they post that they have a gym. Nobody tells you that if you don’t have a Japanese SIM card you can’t access their Jim when I brought this to the attention of the staff. They offered two solutions one go buy a Chinese SIM card to find another gym both equally unhelpful and showed a complete lack of empathy or interest The whole state was like this From check-in to check out. For check-in, they would allow you to check in early for a fee, even though they stated the room is ready Then once you agreed to the fee, they said oh at this time we have to have that by another $20-$80 Australian I caution travellers to never use this hotel"

"Wonderful breakfast. Room is ver clean, bathroom is full of supplies more thn you ever need. Ref has beer n juice free of charge. Staff are all oustanding, everyone is greeting and smiling at us. So full of respect!!!"

"Burna ubicación, justo enfrente de varias estaciones de tren y metro. Vista increíble de la rueda de la fortuna (cargo extra) y el puerto. Las habitación estaba muy pequeña, tenia un olor extraño. Amenidades bien, y con sistema de imanes para indicar si se requiere limpieza o no. Usamos el TAQBIN y recibieron nuestras maletas un día antes, todo bien hasta ahí. Check in eficiente, con terminales. Desafortunadamente el check out fue un caos, el staff estaba corriendo y el servicio fue terrible. Algunas de nuestras maletas seguían en storage, ya qué en la habitación no había espacio, la persona que me atendió, entre la diferencia de idioma y su estrés por la larga línea, no se detuvo a ayudarme y seguía mandándome al 7Eleven ya qué solo vio mi recibo de TAQBIN. Me tuve que volver a formar, esperar, hablar con otra persona (inglés un poco mejor), qué le pregunto a la chica anterior, que seguía mandándonos a otro lado. Al final tuve que actuar firme y pedirle que revisara sus storage locations, obviamente las maletas estaban ahí y al final pudimos recogerlas. Recomendación: usar google translate o cualquier app de este tipo. Y esperar o seguir preguntado."

"Lots of shops near by The room was clean Breakfast has a good variety "

"Good location and very friendly staff "

"This hotel is perfect if you want A more quiet part of Japan near Tokyo. I'd recommend this hotel for couples and families. Not to much light life around but a lot of fun activities for families. I'd recommend getting a corner room view it's crazy."

"Very enjoyable "

"Staff very friendly. Arrived early morning from overseas flight. Dropped bags so could go out on town and check in during scheduled check-in time. Baggage for all early drop offs neatly accounted and secured. Got our bags easily after going out on town sights for day!"

"Great room, close to the activities we attended, daily breakfast was excellent "