Villas in La Altagracia

"Staff was friendly. Property shows some weariness, especially the pool losing tiles all over"

"Okay"

"This hotel was amazing so beautiful from the shiny chandeliers to the beautiful clean marble floors to the elegant staircase. Everything about this hotel was amazing. The grounds were kept spotless, clean and beautiful. I never seen a hotel so clean and the staff were very friendly very helpful. Food was delicious from the buffet to the excellent cuisine. Restaurants to the steakhouse above expectations. Would definitely recommend this hotel. The pool area was great. The accommodations at the pool were wonderful. Lots of entertainment. Loved the water aerobics in the morning shout out to Babyface who was one of the DJs/instructors teaching salsa dancing to organizing bingo and plenty other activities by the pool, he was fabulous, wonderful and great personality to get the people going making everyone comfortable and having a great time the staff by the pool and bartenders Lester are our bartender greeted us all day and night with a smile such a great personality kept everybody happy and smiling our butler that we had. Michael was wonderful. Went out of his way to please us did everything and anything that we needed. It was fabulous. I’m telling you I would definitely recommend this hotel. Had a wonderful time."

"Terrible customer service, staff gives you attitude and hides from work. wont come back. "

"The resort was spectacular! The staff was amazing! Very friendly and helpful. Would definitely recommend. Would definitely return."

"Amazing staff, very accommodating and friendly! First time going to an all inclusive and let me tell you i was NOT dissapointed Def recommend"

"***Note: this vacation was to celebrate our recent engagement and my birthday and the Grand Sirenis portion ruined that for us*** Day 1: -safe not working, asked for someone to come up and fix it, person came, said they couldn’t fix it and just left, no resolution, no working safe for passports and cash -discovered feces on white top blanket - ??? -asked for a new blanket & additional hangers to hang clothes, never got them….. Day 2: clogged bathroom sink with black scaly debris coming out signifying uncleanliness and not much maintenance/cleaning from cleaners -flood in our bathroom all over the floor when we came back from the beach that day -utilized all of the hotels towels & house coats to clean up that mess, notified front desk and asked for more towels & a new blanket once again, were ignored…. Day 3: next day, asked for blankets, hangers, and towels again, told staff that I wanted to know a timeframe since nothing came before, was told no timeframe can be given, said I would call back in 20 minutes if not there then and would continue calling until we received what we should have., they also had zero concerns about the flood -called back after 30 min, as nothing came of course, asked to speak to Manager, got transferred to Manager line and it just rang and rang and rang, no answer from Manager -(to be continued as there are MORE bad details!) "

"Had a great time! Some service could be better, staff not so friendly starting from front desk greeting, Italian restaurant lady server was very rude, hostess was staring at us when we would finally leave…"

"We had a great family vacation!"