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"Staff is very cooperative."

"Nice big rooms and great breakfast "

"0 stars if possible very rude host when asked when I will receive my deposit the host rudely told me to read the policy on the booking which states deposit is returned within 7 working days after checking out well it’s been over 2 weeks and the host excuse is they’re “busy with other customers” very very poor service and it might as well be a scam"

"So this was booked as a deluxe appt with large balcony. Turned up to find the whole building in scaffolding getting the cladding done, no access to small balcony, fridge needs defrosting, external glazing dirty and still with plastic wrapping, laundry being tied in one of the storage areas. No response from complaint. Cigarette burn on bedding"

"Staff were lovely very helpful and friendly..nice food in evening"

"Very pleasant host and the cleanest accommodation we have ever stopped at Thank you "

"Everything expected and more for a short break in York. Wonderfully appointed location, few minutes walking and ypu are in the heart of historic York. Serenity Inn the City matched tge description and photographs posted, excellent communication from the owner. "