4/10 Poor
Sue
7 Jun 2024
Liked: Cleanliness, amenities, property conditions & facilities
When I checked in on Wednesday about 2 30 I was told I did not have a reservation under my name, David Todd, I asked if my wife had a reservation, since she had booked it for me, Sue Pashak. Again, no room, the word Expedia were mentionedso I checked in and hoped I wouldm't be charged for two rooms.
I flew home Thursday 5 June and my wife said she phoned the hotel, from Canada, at 9 PM your time, and she was told I had not checked in. She got the clerk, who was apparently less than helpful to check under Pashak and Expedia but again she was told I had not checked in. This is 6 hours after I did check in. I sure hope I am not charged twice for a room which apparently does not show up in your system, twice. ps after that your staff was good to me, booked a shuttle and recommended the three Magpies.
Sue
Stayed 1 night in Jun 2024