8/10
Overall this hotel was brilliant and is an extremely luxurious place to stay.
However we had some hiccups which dampened our overall experience. We confirmed twice ahead of our arrival, and again on check in, that we were travelling with children, yet their beds weren’t even in the room, let alone set up, when we checked in. Not having this caused some issues for us given it was later in the evening and we had travelled a way to get there.
We found the concierge and housekeeping staff brilliant, responsive, and helpful. They should be commended on their work.
We had access to the lounge, for food, which was ok. Most times far too busy to get a seat and there wasn’t enough clean cutlery on several occasions. However we still enjoyed our time at the Sheraton and would return!
ALEXANDRA
Menginap 5 malam pada bulan Juni 2025