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"Front desk staff were friendly and very helpful."

"Bar/ restaurant not open Sunday and Monday. No breakfast or lunch options. No coffee maker in the room. Rooms need maintenance. Shades broke. Hairdryer was horrible. We asked for a new one 2 days in a row. Never received one."

"Having a minifridge would have made a huge difference. Otherwise, the room was fine. Good stay overall. "

"I liked it a lot comfy bed nice cafe downstairs "

"To start off, the location of this hotel is amazing! We only stayed one night but they upgraded our room to a king! The staff were super helpful and friendly. Would stay here again and recommend to others!"

"Room was clean and updated and staff were very friendly. Two of the elevators weren’t working reliably and there was no in room coffee or fridge (had to request a fridge I think) but it was great for business travel "

"The Empire is my favorite hotel in New York. It's a grand dame, so not new and spiffy, but the rooms are well-maintained and I find the bedding terric. In New York, the Empire is a bargain, but it's so much more. The location is outstanding at Lincoln Center surrounded by restaurants and cultural institutions, and it's on the #1 subway. Taxis and Ubers also very easily available. I don't worry about not having a coffee maker in the room. There is a Starbucks a few steps from the front door; a great bakery (Breads) across the street (Broadway), and additional options up and down Broadway. People, you're in New York! I love the free bottles of water. Pasquale at the front desk has been especially kind, but all the front desk staff and doormen seem extremely helpful."

"I had no problem with my stay other than the fact that at any given time only half or fewer of the elevators were in working order, so there was often a large bottleneck of people waiting to get onto one of the working elevators. At one point I had to wait 20 minutes to finally get up to my room to grab something, and another 15 minutes to get back down. Inefficient and frustrating."

"Area close to all the attractions!!"