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"Ok"

"My room was changed twice. Firstly the washroom drain was making a noise. In the second room, shower water was not draining as the tiling was not quiet correct. We were then uograded to the 8th floor, which was fine. The hotel looked a bit outdated and could do with some renovation and updating. However, the staff afe very friendly and accommodating. They listened to our greviences and acted quickly to move us to other rooms as required. Good job. "

"I wish we could have gotten the spa service which wasn't available because no appointment was a available. Otherwise everything else was just phenomenal. "

"CHECKING IN PROCESS IS TOO LONG"

"Our initial flights to india got canceled because of ongoing issues in the middle east. This was completely out of our control and we have booked 5 different hotels. Everyone was able to understand our situation and gave us a free refund except for this hotel. We actually booked 2 separate nights with them and they refused to answer back to us or at the very least, give us 50% off. I understand their no refund policy but when situations like these occur, that are completely out of our control, there should be exceptions. At least answer us back with a response, yet we couldn’t even get that. Be weary"

"My girlfriends and I were first given rooms on 5th floor! When we stepped out of the elevator experiences a musty smell which comes from water damage ! Same with the room too ! Ridiculous! We were moved to different floor ! The building from outside also looks like a dump ! After experiencing Shangri-La in Bangalore, and in Singapore, this property was a let down !"

"We loved this hotel! Gorgeous property, lots to do, and a friendly staff."

"close to good restaurants happy to see that the hotel is getting a much needed renovation. the bathrooms are awful old and dated"