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Hotel Cielo

3.5 star property
Travelers can unwind on the rooftop terrace after a day at the beach, then head to the spa for rejuvenation before sampling dishes packed with local flavors.

Choose dates to view prices

Located near Playa del Carmen Maritime Terminal, Hotel Cielo provides a peaceful retreat with its rooftop terrace and restaurant. Guests can book a Swedish massage to relax, utilize the coworking spaces for productivity, and enjoy in-room WiFi to stay connected.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Room service
The current price is Rp901.807
Rp1.151.601 total
includes taxes & fees
25 May - 26 May

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Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

2 children, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 500 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 290.00 to 350 for adults and MXN 150.00 to 300 for children
  • Airport shuttle fee: MXN 2999.99 per vehicle (return, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 2999.99 (return), (up to 11 years old)
  • Nearby parking fee: MXN 250 per day (3281 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Hotel Cielo pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Cielo?

As of 23 May 2026, prices found for a 1-night stay for 2 adults at Hotel Cielo on 25 May 2026 start from Rp901.807, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Hotel Cielo?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Hotel Cielo?

Checkout is at noon.

Does Hotel Cielo provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 2999.99 per vehicle applies.

Where is Hotel Cielo located?

Offering direct access to the beach, this Downtown Playa del Carmen hotel is in the city centre and within a 5-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Mamitas Beach are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.8

Excellent

9.2

Cleanliness

9.2

Location

9.2

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 183 out of 352 reviews
Rating 8 - Good. 117 out of 352 reviews
Rating 6 - Okay. 36 out of 352 reviews
Rating 4 - Poor. 10 out of 352 reviews
Rating 2 - Terrible. 6 out of 352 reviews

Reviews

Verified

10/10 Excellent

Aide

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ac was working, we stayed for a night. The bed was comfortable, veey content with our stay.
Stayed 6 nights in Mar 2026
Verified

8/10 Good

ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, secure place with friendly staff. Located in a busy district close to ferry and shopping. Restaurant in ground level of hotel was exceptional.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Elyse

Liked: Cleanliness, staff & service
Air conditioning worked, staff was very helpful
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Cordell

The staff were very friendly. The location was GREAT, and the room was ok.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Liane

Liked: Cleanliness, amenities, property conditions & facilities
Awesome boutique hotel. Very friendly and helpful staff. Location is perfect and I will definitely be going back.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Adam Nils

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless and very comfortable. The staff was amazing!
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities
Great location, friendly staff!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Vishnu

Liked: Amenities
Very good Rooms , next to beach , Staff are friendly staff
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my stay at Hotel Cielo. It's a great location with a comfy room and excellent service. The dining is fantastic! A truly unique hotel with beautiful views from the roof top terrace; they don't make them like this anymore, beautifully built! Would recommend without hesitation.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

HAKWOO

Liked: Cleanliness, staff & service, property conditions & facilities
I booked this hotel because it provided 3 beds. Room was clean and big enough for 2 adults and 2 teens. Air conditioning was working well, but there was no fridge. Noise could be a problem since it is located at 5th avenue. On Saturday it was noisy until 5am. Other days were better but not for people looking for a quite property. Easy access to ferry or restaurants.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, amenities
Beautiful hotel! Short walk from the ADO station. Very clean and charming. Water coolers on every floor. Very warm reception who answered our questions! Amazing breakfast with such a kind and attentive staff. We needed a last minute booking for one night but we want to come back for longer! Thank you so much!!!
Stayed 1 night in Jan 2026
Verified

4/10 Poor

Nisha

Disliked: Amenities, property conditions & facilities
Amenities were not good, room was very small. No locker available to keep your passport safe, charging dock was not good. Water was not warm enough to take shower in cold days. Water pressure was too low. Staff were good and location is good. Near beach and 5th Ave.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Chris

Liked: Property conditions & facilities
Great Old Style Mexico hotel, close to the beach. We loved our stay!
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

karen

Liked: Cleanliness, staff & service
We only stayed a couple of nights but loved staying here. Very clean, friendly staff, close to 5th avenue and the beach, and the AC was awesome after a hot summer day outdoors. We will definitely be back - special shoutout to Beto the manager - he went above and beyond for us.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Camila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and helpful staff!
Stayed 6 nights in Mar 2025
Verified

10/10 Excellent

Ana

Liked: Cleanliness, amenities, property conditions & facilities
It is great one block to the beach! It is safe! Close to stores and restaurants!
Stayed 7 nights in May 2025
Verified

10/10 Excellent

Faramarz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in a good neighborhood with easy access to the beach
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome & location was great! Will come back!
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Rosalind

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely and so friendly. Really beautiful traditional interior and super convenient location for the beach. LOVED it
Stayed 2 nights in Mar 2025
Verified

8/10 Good

Asmaaa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My overall stay was great! The hotel staff were hospitable and kind. The location was great. I wish my room had a fridge and I wish there was warmer water for the shower. I also wish there was a restaurant in the hotel. Other than that, the hotel is beautiful, traditional style and located very close to the beach, food, and nearby festivities. I would give it an 8/10
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Mitzi

Liked: Amenities
Great service from staff. Hotel is in the mix of it all. And great restaurant connected.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden gem. Beautiful beach practically at your doorstep. Hotel staff was very pleasant and helpful
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

RAQUEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the place, the location is incredible, the staff is very friendly too. Highly recommended.
Verified

8/10 Good

Danielle

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was great! A bit noisy because right off the main strip, but I intended that already. The room was nice and clean. Front desk was amazing. Very good communication prior to our arrival. We also got picked up at the airport and that was an easy! We did have a terrible experience at the restaurant where we were sat and completely forgot about 32 tops came in ordered drinks and also ate their meals before we even got served our meal. Pretty disappointing because it was myself and three young kids just got off of a long flight. We’re looking forward to a nice meal. We ended up just getting it to go eating cold in our room $150 American later. Pretty disappointed in that feature for our first night. Hotel was great would not recommend your first night down at the restaurant if you’re hungry!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Vicente

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small super clean hotel, cozy, right on 5th ave but without the noise. Great customer service, the restaurant serves first level food. Great steak
Stayed 5 nights in Dec 2023