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"Pools werent clean pool decks hadnt been washed in quite a while pool chairs and umbrellas covered in bird mess pools had lots of floaters from plants birds etc areas food in the snack bar was often undercooked we were approached multiple times by hotel "concierges" about a "vacation club" presentation which amounts to a time share which we weren't interested in and felt we almost had to play hide and seek to avoid it. Bar staff in the lobby and pool bars were awesome including Chew,Hugo,Adrian,Luis and,Ivan. They were the best part of the trip rooms were clean and views were awesome but we had to call almost everyday to get enough towels for all of us brought to the room. Minimum food selection at the buffet and only one restaurant besides the buffet children could eat at after lunch time. Our ten year old went to the kids club for a "beach walk" and was given a garbage bag and asked to clean the beach for the staff as well."

"Beautiful place, service and amenities were very good! Beach is small, food is not the best."

"For the price it was ok. We were there for a wedding, and none of the rooms had a hair dryer, which was very inconvenient. The kitchen had adequate supplies for a short stay. The beds were comfortable enough. The bathroom vanity was terrible shape, with broken tiles with mold and the cabinet looking like it had been in a flood. The breakfast buffet was decent. The pool was nice."

"The pool had too much bird feces. I couldn’t swim in the pool for two days. The "

"The resort is beautiful, the service was outstanding, the FOOD and DRINKS were amazing, every meal was excellent. If you plan to stay at the resort all day the all inclusive is a must. My only complaint was the restrictions on how to use your resort credits, it was impossible to use, so call the resort and ask because Expedia doesn’t give you that information "

"Great location! Nice food! Very friendly stuff "

"This gay was even more that we could have imagined. The staff was amazing, very hospitable"

"We just got back from a 4-night stay at Hyatt Ziva Puerto Vallarta and had a really great experience overall. The setting is probably the standout feature—being tucked into a private cove makes a big difference. The beach felt more secluded than most places we’ve been, and the views with the mountains around the bay were beautiful. We spent most of our time by the pools, which were clean, well-maintained, and never felt overly crowded. There were plenty of loungers, and the swim-up bar was a nice touch for relaxing during the day. The food was underwhelming but what we expected for an all-inclusive. Not every meal was amazing, but there was enough variety that we always found something we enjoyed. Service was consistently friendly and attentive without feeling over the top. David who worked around the adult pool was amazing! Hector at the buffet did a great job checking in and keeping things running smoothly. The rooms were comfortable and clean, and we appreciated having a balcony to enjoy the view. The resort overall felt well-kept and easy to get around. Overall, this was exactly the kind of trip we were hoping for—easy, relaxing, and a great place to unwind for a few days. We’d definitely consider coming back."

"The place was nice when we arrived. There was an issue with our room. We did not have electric electricity for about two hours when we arrived. We arrived there at 4 PM and the power was out due to some construction and it was not back on till 6 PM. The staff was pretty good they would follow up. The only thing that I disliked was the pushy sales tactics regarding a presentation that takes about two hours with a breakfast and they try to throw in some perks like a discounted massage. You have to be plain and just tell them no unless you are interested in the presentation besides that the hotel was in good shape. It was very clean. The butler was very good. He would reach out to me a couple times per day. Also, our Jacuzzi was not working for about a day. I did contact them about that and they did send somebody to fix it. It was pretty fast, but I’ve stayed at many five star resorts and never experienced anything like this with the no electricity and then the Jacuzzi not working, but besides that the place is definitely good but I would go back and maybe try another one. The sister resort is maybe a five minute trolley ride and you can see the ocean or be in the ocean, but the beach there is not very nice. It has a lot of rocks."