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Serena Hotel & Spa

2.0 star property

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Take advantage of free breakfast, a coffee shop/cafe and a playground at Serena Hotel & Spa. Take some time to relax at the on-site spa. Guests can also expect to find a hair salon, dry cleaning/laundry services and a bar.

Reviews

10 out of 10
Exceptional

Popular amenities

  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
  • Spa
  • Restaurant

Room options

Standard

  • Sleeps 4

Suite

  • Sleeps 2
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About the area

Located in Puerto Aventuras, Serena Hotel & Spa is on a private beach. The area's natural beauty can be seen at Cenote Azul and Yal-ku Lagoon, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Travelling with kids? Consider Xenses Park and Akumal Ecological Center. Break out the clubs and hit the links on a nearby golf course, or seek out an adventure with hiking/biking trails. Visit our Puerto Aventuras travel guide
Map
BAHIA KANTENAH, MZA.26 LT.8 Y 11, SECC.FUENTES,, Puerto Aventuras, Quintana Roo, 77750

What's nearby

  • Oasis Beach
    Oasis Beach
    4 min drive - 1.8 km
  • Boats at Puerto Aventuras Marina in Mexico
    Puerto Aventuras Marina
    5 min drive - 2.9 km
  • Kantenah Lagoon
    1 min walk - 0.1 km
  • Dolphin Discovery
    4 min drive - 1.8 km
  • Puerto Aventuras Golf Club
    4 min drive - 2.5 km

Getting around

  • Tulum Intl. Airport (TQO)
    84 min drive

Restaurants

  • El Abuelo
    6 min walk
  • Las Brisas
    8 min walk
  • Bloved Restaurant & Lounge
    8 min walk
  • The Market
    10 min drive
  • Bamboleo Snack & Grill
    10 min walk

About this property

Serena Hotel & Spa

  • Family-friendly hotel near Cenote Azul
  • You can look forward to free breakfast, a coffee shop/cafe and a playground at Serena Hotel & Spa. Take some time to relax at the on-site spa. A hair salon, dry cleaning/laundry services and a bar are available to all guests.
  • You'll also enjoy perks such as:
    • An outdoor pool and a children's pool
    • Limo/town car service, express check-out and express check-in
    • Multilingual staff, a 24-hour front desk and barbecues
    • Massage treatment rooms, smoke-free property and a porter/bellboy
  • Room features
  • All guest rooms at Serena Hotel & Spa include comforts, such as air conditioning.
  • More conveniences in all rooms include:
  • Balconies, cable channels and daily housekeeping

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Property amenities

Parking and transport

  • Return airport shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Free breakfast available
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Playground
  • Sauna

Family friendly

  • Children's pool
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Outdoors

  • Barbecue grill
  • On a private beach

Full-service spa

  • In-room massages
  • Spa treatment rooms

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Cot

Bathroom

  • Hair dryer

Entertainment

  • Cable/satellite channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request

Policies

Check-in

Check-in time starts at 3 PM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cots are available on request at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Frequently asked questions

Does Serena Hotel & Spa have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Serena Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Serena Hotel & Spa?

Check-in begins at 3 PM.

What time is check-out at Serena Hotel & Spa?

Checkout is at noon.

Does Serena Hotel & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Serena Hotel & Spa located?

Nestled on the beach, this Puerto Aventuras hotel is within 1 mi (2 km) of Kantenah Lagoon, Oasis Beach and Puerto Aventuras Marina. Puerto Aventuras Golf Club and Fatima Bay are also within 1 mile (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Serena Hotel & Spa Reviews

10

Exceptional

10

Cleanliness

10

Staff & service

10

Property conditions & facilities
Rating 10 - Excellent. 1 out of 1 reviews
Rating 8 - Good. 0 out of 1 reviews
Rating 6 - Okay. 0 out of 1 reviews
Rating 4 - Poor. 0 out of 1 reviews
Rating 2 - Terrible. 0 out of 1 reviews

Reviews

Verified

10/10 Excellent

Julie, St. Paul, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic personal service

We were not sure what to expect, Expedia only had one picture of the hotel and a limited description. We were plesantly surprised when saw the hotel and our room and it just kept getting better. Service went above and beyond, from the cleaning staff to the wait staff to the spa attendants to the owner himself, all were fantastic. They even dealt with a hurricane and made sure we had everything we needed.