Riviera Maya hotel guide. Blue Diamond Resorts hotel in Riviera Maya, Mexico

"It wasn’t what I expected but it’s ok. "

"Pool was amazing, rooms we switched twice and they both had issues, we meet a couple that also had to switch rooms twice and still had problems every time. All restaurants were good. Staff some were nice others weren't. "

"I felt like I was in heaven on earth! It was clean, entertaining, and the best place I’ve ever been to. "

"It was a beautiful resort. I loved the beach area and all the neat animals that are on the property. The staff was really nice and helpful. The food at the buffet was so fresh and plentiful. The restaurants had great food and the drinks were very good. I wish I could've stayed longer!"

"Extremely disappointing experience, especially as a longtime Expedia/Hotels.com VIP customer. Due to the similarity in the Palladium property names, I mistakenly arrived at the wrong location while traveling for my son’s wedding. I immediately attempted to resolve the issue, but communication and assistance were very poor and stressful throughout the process. Promised VIP amenities such as champagne and hors d’oeuvres were not provided upon arrival and only appeared very late at night after I complained. I ultimately had to spend hundreds of dollars on transportation and another hotel closer to my family and the wedding location. Even at the second property, my bracelet was never properly activated despite multiple requests, leaving me unable to access certain areas without assistance. Additional room issues also occurred. Overall, what should have been a joyful family occasion became emotionally exhausting, financially burdensome, and very frustrating. I sincerely hope improvements are made regarding guest communication, coordination, and service."

"Good job,will come back soon!👍"

"Best resort I have been to in Mexico or anywhere else. The food and staff were great and amazing property."

"Everything was nice and pretty l. The food needs some updating. The food pretty much is the same variety for all 3 courses. I will 7 of 10"

"Great hotel great customer service"