Riviera Maya hotel guide. Oasis Hotels & Resorts hotel in Riviera Maya, Mexico

"When we arrived at the property, it was raining heavily, and nobody could help us to our building. It's far from the front desk. I asked many places and staff, but nobody could provide an umbrella. A little disappointed with the service."

"A very beautiful, well kept, clean resort. We enjoyed how large the resort was as it felt like a lot to explore. "

"The El Dorado and Lomas Travel staff are amazing and very helpful. "

"This was our 5th consecutive year visiting this resort. The staff here is amazing and really makes the difference for us when choosing our annual vacation destination. We have so many to thank. Juana and team for maintaining our room perfectly, Daniel and team for their gracious assistance in the pool and beach areas, Yolasef and Esperenza for the amazing spa experiences, Daniela and Joseph from Guest Services for their excellent support and daily kind wishes, the fabulous restaurant chefs and front end staff Quetzabel, Angeles, Sandy, Ana, Juan, Carmen, Carlos and their teams for their usual above and beyond service, Ezequiel and the Front Desk team for their amazing support and professional care, the Porters, Servers and incredible Bartenders who blessed us with perfect Margaritas every time, Gracias to all. Management should be proud of the hospitality standard the staff here provide. See you next year! "

"Lets put it this way. This have been our second time to Cancun so obviously we are comparing to our first experience. Our first time was in a hotel named secrets akumal. Unico is a good hotel but smaller compared to our first hotel. Not a big issue. The hotel is new and looks good. Everything is available and staff is nice. What myself and my wife didn’t like: 1-The food wasn’t as delicious as expected. Specially lunch!! 2- They have this program called Legendary where members have their own places in the hotel which is not a big deal. Just as an advice dont get fooled into the offers of listening to the one hour lecture for whatever promotions they will offer. It is not 1 hour!! Its more and they are very persistent when you keep saying it doesn’t fit you, incase that was the case. 3-Part of the beach is rocky but that isnt a big issue but just an FYI. "

"We had a great vacation thanks to Expedia promotion "

"The hotel was very clean. Check in and out went smooth. Overall the kids really enjoyed our stay. "

"Everything was wonderful, but the elevators kept breaking down. I’ve been there three times and never experienced any breakdowns before. Also, my air conditioner was VERY loud! Maintenance came to fix it, but that only worked temporarily. I’ll still go back there, but I hope everything is fixed."

"It is extremely diffivult to get in touch with someone for room service, for simple requests such as towels or water. It is also impossible to get a reservation at one of the restuarants that required reservations "