Riviera Maya hotel guide. RIU Hotels hotel in Riviera Maya, Mexico

"so much to do"

"I had a terrible experience with Expedia and Hard Rock Hotel Cancun. I accidentally booked the wrong Hard Rock property, then realized my group was at a different location and booked the correct one. This left me with two reservations for the same night. Within minutes, I contacted Expedia to cancel the incorrect booking and request a refund. After multiple follow-ups, I was told the hotel did not respond, and I was stuck paying nearly $600 for a reservation I booked by mistake. Expedia said there was nothing they could do because the hotel wasn’t cooperating. This is extremely frustrating. I acted immediately to fix an honest mistake, yet neither Expedia nor the hotel helped. I feel completely let down and will think twice before booking through Expedia again."

"The staff were very friendly and the la a carte restaurants were great. The buffets offered a good variety of food. One draw back was the constant pressure by a gentleman named Moses to purchase a time share while on our vacation. "

"Awesome "

"Clean property "

"Beautiful tropical large resort, staff attentive and friendly, pools clean and fun. "

"Lovely rooms Courteous staff Amazing food options Endless drinks The privilege perks are worth it to me "

"It was excellent family vacation place"

"Liked we had a personal person who booked all dinners and told us all activities everyday and answered any questions."