Riviera Maya hotel guide. Rusticae hotel in Riviera Maya, Mexico

"Unobstructed beach view"

"This is a wonderful resort!! Very friendly staff!!"

"amazing everything"

"Clean, friendly staff"

"The staff were pretty consistently rude for most of the week we were there. When we would ask for food at restaurants where they were serving at buffets they were consistently rude or acted like we were annoying them or like they didn’t want to be there. It was pretty shocking considering what we paid to be there. We wondered if they were treating us that way because we were Mexican-American and not White. No matter the reason, it was not OK. If you’re looking for a beach, this is not the place for you. The beach is very small, most of it is Rocky, and there was lots of sarga while we were there. We most definitely will never return here."

"This resort is incredibly beautiful with amazing staff that were kind and friendly. The only reason I did not rate this 5 stars is because both the breakfast and lunch options were redundant. The food items were all the same every single day without any variety."

"Room was a disaster. Drains in room did not work called for service everyday I was there. The drain in sink was fixed day 3 along with the shower handheld component. However, shower drain never was fixed and we had a flood in the room that reached out to the beds. My kids were showering and didn’t realize that it was overflowing on the fourth day. We called to complain someone came out and tested and said it was fine. I was told it was fixed so the fifth day they didn’t pay attention to it assuming it was fixed. Well, it certainly was not and just a bad flood all over again. The hotel did not want to compensate us in any way. "

"My wife, kids, and I just got back from a weeks saty at Kantenah Family Selection. This was our first time at this resort. Our expectations were far exceeded. The property is beaautiful and so well kept up. The staff is always working hard to keep this place beautiful. I would have to say the best part of our trip was the excellent service. The staff was so kind and accomodating. They really go out of thier way to make your stay memorable. We plan to come back as soon as we can."

"We were a party of six and our stay at the Barcelo Maya riviera was superb. The modern minimalist design appealed to us as the rest of the five hotel complex looks old and dated. Our ocean front rooms were on the highest floor and had an awesome viewing incl of the sunrise. The huge Rooms were new looking and well appointed. Buffet meals at Bf n lunch were excellent! And all four specialty restaurants (Mexican n Asian n Italian n French ) offered refined and delicious dining choices. Make sure you book your reservations for these on arrival. We loved all the massive pools as well as the great gym. Jonathan checked us in n out n he was so good n helpful to us. The short walk from BMR to the cenote Azul close by was also worthwhile. Highly recommend this resort esp if you r Expedia VIP as you will have extra perks n treats. "