Search Hotels Near Shadow Mountain Preserve, Phoenix

"Do not go here! It is NOT a resort but a construction mess! Took out a pool and put fake grass down. Not inviting or pleasant stay. Front desk staff not welcoming coming or leaving. Bed was good is the only positive thing I can say. For $449 a night there are so many other good choices. Extremely disappointed. Stay away!!!"

"1st room I was assigned lock would not work had to go back to reception 3 times. Property inside old and smelly"

"Property no problem getting a room while having a reservation was a problem couldn't get a room till 730 .did the job got some sleep. over all I won't be back sorry but it is what it is "

"By far the worse place I’ve stayed in my life. Extremely dirty Pool was dirty and the heated pool never worked Elevators smelled like pee. Our toilet was clogged and out of service the moment we arrived. We asked to have it fixed or another room, they said they no one available to fix it and that there was no other rooms available. Had to drive to local restaurants to use the restroom. Unacceptable service. They HANDED ME A PLUNGER. Like what…"

"Sheets had stains. Lamp was actually broken off at the bulb mount. Front desk clerk was great. He really tries to make it right."

"Clean room. Close to everything. Quick check in"

"The gentleman that checked us in was great. Very friendly and informative. The suite was spacious and clean and the bed was comfortable. We had a beautiful view of the mountains. There was a mini fridge and a coffee maker. The resort is very dark at night and there are no sidewalks except near the falls. There are several restaurants that are open during the day but they all close by 5pm except for the expensive fine dining and the Point in a thyme. This was always sold out. The first night we sat at the bar but the service was very slow and we had a hard time getting our check. Plan on eating off property. The resort was conveniently located to places we wanted to go to. We would stay here again. "

"The room wasn’t ready when I checked in. When we got to the room it the walls were dirty, there was food on the walls in the bathroom and the furniture was in terrible condition. Definitely over priced "

"In all my years of coaching (15 years), I have never had such an unsafe, dirty, and terrible experience with a hotel. We had 16 rooms and the price was very affordable but the pictures catfished what was really offered. The hotel does NOT look anything like the pictures. There was no soap in the rooms (even hand soap), bugs in the rooms and in a few beds, NO HOT WATER, not enough towels (the crew said “we are at capacity - but we found a giant bin full of dirty towels that were not washed for multiple days). Our teenagers had a man and women employee just walk into rooms without knocking and when questioned about it the hotel employee said “that didn’t happen.” This is an embarrassment of a property that is no higher quality than a 1-star hotel. We were stuck there because we paid for it and with 45 high school athletes. We couldn’t afford to lose the money and change hotels. NEVER stay at this location unless you want to feel dirty and unsafe without any customer service. "