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"The Hurtwood Hotel is run like a B&B only. The bedroom, room 10 was good, the bathroom not so. Broken taps,cracked tiles and most of all black mould around bath which was quite thick. A good bleach and revamp is needed badly. Hardly any staff around you need to find one usually in the bar area. No room housekeeping unless it's requested which we did and it still wasn't cleaned, so after a day out we came back to wet towels, dirty cups etc, so had to find one of the elusive staff to get it sorted, which they did. Breakfast is ok but be warned tinned mushrooms! And no atmosphere at all in a chilly room. I think if you are a cyclist, or a serious hiker it might suit you. Not a cheap hotel and not a hotel experience."

"Pets are welcome in the property but if you are eating at the restaurant they will ask you to stay at the bar which is lovely. Great place to take your dog and explore the gardens."

"Very quiet, as it was midweek, food good, breakfast good. Very quiet place midweek, not alot going on... Weekend i'm told would be rammed !"

"The hotel and our room were very clean, nice and comfortable. The staff was very friendly, polite and helpful. Breakfast was excellent. The SPA was also very good. The environment was clean and welcoming, and the staff there also friendly, helpful and professional."

"I was pleased to be given a free upgrade to a bigger room with a walk-in shower on the ground floor. The room was clean and comfortable. The staff at the Mandolay Hotel are a credit to the establishment, I have stayed here several times and I always find them efficient, friendly and helpful. I didn't eat at the hotel so I cannot comment on the food or restaurant service."

"It was good , staff was nice too"

"We stayed here overnight for my dad's 80th event. The hotel was recently renovated and the events team were helpful during the booking and setting up process. However, this is where it ended. This hotel is clearly under pressure to cost cut and it shows everywhere. For the event, while the room was set up fine, the catering was awful - woefully under catered and the quality was terrible considering the cost. We complained and we were told that they had been instructed not to 'over cater' for events, so they count out every canape (despite cancellations, there weren't enough). The canapes were so miniscule that even if they had counted them, they weren't enough for one per person. They brought out some more food but by that point people had got beyond being hungry. What came out was so low quality, it was like it had been dumped out of Costco onto a tray. The hotel room was nicely furnished but the energy saving lights are so dim you can't see anything, there was hardly any shower gel in the bottle, the bath was slippery, and the temperature was hard to control. There was a bottle of water and glasses with a plate left outside the room the whole time we were there. The worst was the breakfast though. There isn't enough space in the restaurant for the number of guests so there's a long queue. Then there is no food - same as the event the night before - just nothing to eat, and what was there was cheap and poor quality. Overall disappointing."

"Beautiful hotel, clean, attentive staff, everything you need, definitely recommend and definitely will re-visit. "

"This hotel was in a beautiful location with stunning grounds (which needed a bit of maintenance). the bar, reception, restaurant & seating areas within the main hotel were beautifully updated but I stayed in a room out the back in a separate wing and my patio door was broken and could not be locked so i had about 1/2 hours sleep - worrying about someone coming into my room. This whole block needs serious renovation. All in all though the room - even though it needed a complete update, the bed was comfortable and the linen on the bedding was lovely. Lovely meal in the restaurant & the breakfast was delicious"