Hotel dekat Bukit Surrey

"The hotel and pub were very pleasant. The rooms were well-equipped and the food was excellent. However, the service at the pub was inconsistent. While some tables were served, we were not and this was unclear. The room was clean and comfortable with a lovely bathroom. However, the room temperature was excessively high. We were forced to leave the room to cool down despite the outside temperature being over 35°C. The room was significantly hotter than the outside. Although fans were provided,...

"Fantastic over night stay"

"I was little disappointed as when I booked through hotels.com platform,they advertised it as breakfast included free but then when I arrived at the hotel, I was told breakfast was not included. They didn't tell me the cost of the breakfast until I asked, neither was I given a receipt of my payment made (I should have asked but I had three little kids to sort out and it slipped out of my mind) The room was stuffy, there was a fan which only had speed control and didn't do a great job. Not many...

"We arrived at the hotel early evening and the staff were polite and friendly. They requested about the purpose of our stay and on telling them we were there for an event offered us an upgrade on our room. The room provided was spacious with a large comfortable bed - though it was quite high! We also had breakfast booked for the morning and there was plenty of choice for both of us - I had a cooked breakfast, while my wife opted for continental - both options were freshly prepared. All in all, I...

"Room not ready, told to go to the lounge bar. Took 30 minutes for any staff to even be there."

"A terrible experience. Very tired hotel and spa facilities. Poor staff, rude and unhelpful. Complaints have taken a week so far to hear anything back. It appears there are a long list of people complaining."

"The bathroom could use a good cleaning. The white baseboards were very dirty, the shower curtain should be replaced. The air conditioning in our room was not consistent, every day at 11:00 and 3:00 the AC automatically turned off. If you were in your room at that time you’d have to reset the AC from the AC temperature control panel however the air did not come out strong enough so we’d have to call the front desk and ask them to reset the AC since they had the master control over the AC. The...

"Room not that clean. Bathroom fan didn't work. Some mold on bathroom. Smoke alarm went off early in AM. False alarm. Overall property in disrepair. Staff disinterested. First time staying at a Premier Inn and probably my last. "

"Great"

"Thank you for setting up the sofa bed and extra towels as requested"

"Helpful and courteous staff, good breakfasts, clean room. Room and bed quite small."

"Drunk male receptionist took ages to check us in , then given me a room I haven’t book . I have booked one family large room 145 - two green standing single beds and double bed room and I was given one double bed , one single and pull out of this bed to sleep on the floor type matrasse bed , when I questioned this he said that I was suppose to be told this when booked - nonsense I booked via this page with photos of the room - freestanding two single beds !!!"

"Excellent rural location. The staff were both friendly and helpful. The hotel was clean and tidy. Thoroughly enjoyed visiting the lovely Gatwick Aviation. "

"It’s okay but it’s more of a motel than Hotel and the only value for us was the closeness to the Airport,great front desk and staff but place was old with no air conditioning…"

"We stayed here overnight as our flight was delayed and arrived near the midnight. There is a shuttle at Gatwick platform 9 (south terminal) that will take you to this hotel for £5. The check in was straight forward and easy. The room was super clean with comfortable bed and quiet. Highly recommend for any overnight stay and easy access to Gatwick."

"Check in was a challenge as I was asked to try a new self check in system on a tablet. 2 staff members just stood there and watched me struggle. After a 6 hour drive in the heatwave it would be much quicker just to check me in as normal by a human rather than doing it yourself. Human interaction is disappearing! Pool,sauna and steam room was great addition to the trip."