Search Hotels in The Fives, Playa del Carmen

"Staff is great! Food is awesome"

"Loved the pool, the food, the desserts, the staff and the activities!"

" Clean room daily, friendly and helpful staff, beautiful view. Great pool options"

"I booked a Privilege Junior Suite Swim-Up for three nights. The lounge room and bedroom were both huge and had all the expected amenities. Beyond the lounge was the patio with hot tub, and beyond that was the lap pool that snaked along the front of the five or six adjacent rooms. The view from both rooms was dense vegetation. It was very secluded and peaceful. Upstairs in the same building was the Privilege Lounge, with bar and first class restaurant (best in the hotel). Perfect for breakfast and dinner. The room was spotless and the housekeeping staff courteous and obliging. My only minor criticism was that the room, although well maintained, was showing its age in places - rather dark, and humid to a level that completely defeated the portable dehumidifier in the corner. Outside of the room, the beach was only steps away and the restricted “Privilege” area very comfortable with loungers in both shade and sun, food and drink service available, towels on site, etc. The beach restaurant, Pez Vela, served delicious light lunches. Our stay was made seamless and extra enjoyable by the Prestige head butler, Antonio, who showed us around on the day of our arrival, made restaurant bookings for us, helped us reserve beach chairs, found us floats for the lap pool, and answered all of our questions. My daughter and I also spent a very pleasant afternoon in the spa. On leaving my overall impression was that I had been extremely well cared for."

"Our room smelled of mildew and the guy tried to gaslight us and insist it was just the room spray. Meanwhile my 4 year daughter is gagging and covering her nose. They did end up moving us into a different room which was good. The staff were mixed— some great and some seemed put out that they had to interact with us. Food was mixed. Lots of additional expenses. Ex 15$usd for a coconut! The facility was super impressive. Kids 3 and 4 loved the play rooms."

"Spotty wifi , rooms dated"

"Great except for not the best beach access! Convenient shuttles to parks "

"The pool was great and the swim up bar was fun. "

"This was the original Excellence, so it is a bit dated. The staff was friendly and helpful. I am allergic to gluten, so there were limited options, especially desserts. The chef in the Excellence Club was outstanding and made GF French toast for me every morning. The spa was gorgeous. "