Search Hotels Near Toddington Narrow Gauge Railway, Cheltenham

"The Lodge is quite lovely and perfectly situated in the beautiful village of Broadway, but our room was not properly readied for our arrival. The hotel is ‘unmanned’ which makes it tricky for quick resolution of issues. Our suite had been painted that day and smelled of fresh paint and the painter left a can of paint and a pizza box on the counter. The kitchen garbage had not been emptied. The wifi did not work upon arrival. Upon reporting the paint can /pizza box and wifi issues an apology was issued and housekeeping was to be alerted. I was asked to reset the router on the landing myself, which didn’t bother me. Returning from dinner two hours later the paint and pizza box and remained. I expressed my disappointment in the lack of action and have not heard a word since then. If you are looking for a hotel with service, skip the Lodge. It’s more like an Airbnb. The property and suite were fine, but the lack of guest care is a big flag. I rarely write poor reviews but the property was given a chance to fix the issues and chose not to."

"The hotel lacked the polished service and five-star finesse one would reasonably expect, particularly within the restaurant and lounge areas. Table service was notably absent, requiring guests to collect their own drinks from the bar. During dinner, only part of our order was processed by the waiter, leaving some of the party waiting for meals that had not been entered. The experience culminated in one guest leaving without dining at all while the remainder of the party had already eaten. In addition, the spa facilities were disappointing, with the jacuzzi not fully functional and used towels left around the area by guests, creating an untidy and poorly maintained environment. "

"Lovely location with helpful and friendly staff"

"Reception was more than helpful when i showed up with my two small children after long drive. Food was lovely, atmosphere quaint, stay again in a heartbeat!"

"Apartments were okay but booking through Hotels.com was a disaster. I booked using Tesco vouchers but the vouchers didn't go through at my first attempt. I then cancelled and rebooked immediately checking with George apartments that this was okay. They said it was but both payments were processed by Hotels.com. I have paid twice for the stay very expensive! "

"Luxurious room! We splurged for the nicer room and wow! Wonderful staff, good beer selection. We needed to leave early the next morning so the chef packed us a picnic breakfast with lots of fruit, a blt sandwich, crackers and jams and cookies. Ate it on a hill overlooking a field of sheep and the town below. So memorable!"

"Very old building, yet very charming. Many small sitting areas to read and to relax and they are really very cute. The facilities are very clean and well maintained. The staff are very helpful. A great experience for me. "

"Staff excellent, basic amenities lacking in room and condition of fittings/shower etc rather tired. "

"What an amazing hotel. A beautiful conversion of an old doctors surgery in the heart of Broadway. The attention to detail in the hotel public areas is matched in the room with everything thought through from coffee machine to the luxury shower and bath. Couple this with the amazing Moda restaurant and the super attentive team and you get an amazing experience. Would highly recommend. "