Search Hotels Near Towne Square Dog Park, Lansing

"Got checked in. Got into my room, unpacked my things, went to turn on TV for background noise while I got ready for the night. I couldn’t change the channel(it would just lag & never load), couldn’t load Netflix or Prime Video, I also couldn’t connect to the WiFi. I’m 30 I know how to connect & change channels, WiFi & how to open apps. There was something wrong as I’ve stayed here before. I called the BW support number to connect WiFi, he said it looks like they need to reset the modems and that he would give front desk a call. I went to front desk to let them know of the issues, the guy was early twenties and tried telling me that I needed to make sure the remote was pointing at the cable receptor. I assured him it was recognizing me clicking around, it just wouldn’t load. I also told him I contacted support and they’ll be calling them to help with IT issue. He asked if he could go into my room and see if he could fix it, he never came to my room and nothing got resolved. The guy from support called me back, he was very friendly and helpful but said the front desk kept putting him on hold and he tried calling 3x. He said he will be emailing management/ownership about this as this is a big inconvenience for ppl at night. They never tried compensating or offering anything of actual assistance. I won’t be staying here again. "

"Great location"

"I need a refund for 3 nights. Stayed 1 night and had to relocate due to very loud bathroom fan, people and animals making noises all night.. Not clean."

"Room was nice. Check in staff was excellent, very friendly,informative. Parking and access was great."

"The entire hotel was not clean. There was wrappers, crumbs, food, empty bottles…any possible trash you could think of anywhere you looked. We got to our room an it smelled bad, food all over the floor, empty pop bottles under the tables, the beds were made messy with yellow stains all over the blankets and a tooth pick flosser made into one of the beds. I was then given a new cleaned room that only verified the room we previously had was not cleaned before we got there. However, we found the next morning while going to take showers that the towels looked like that had just been folded and placed on the rack after wiping a**. Every amenity the hotel had to offer, (pool, hot tub, restaurant, breakfast, and even cable tv) were all unavailable. Luckily my stay there was solely just somewhere to lay my head for work over the weekend but I would never recommend a stay here as there was nothing positive about my experience. "

"Everyone was friendly, breakfast was good."

"Very clean, room was update to date as well"

"Easy check in m, clean room. An event was going on but staff had that really organized so it wasnt an interference with our stay at all "

"Friendly Staff, nice rooms, great location!"