Search Hotels Near Hakone-en Aquarium, Hakone

"雨で、外の足湯を利用する事が出来なかったのが、残念でした。"

"Wonderful property and staff. Exceptionally kid friendly. Beautiful Onsen baths"

"Beautiful facility and grounds, traditional interior design and outdoor onsen make for a very special setting."

"The property is right up next to the mountain,and will need to drive or make use of the Uzi Bus system to get to the locality ,but this makes it very unique. "

"The projector was broken and the hotel knew about it."

"we loved the experience having a private onsen was special. The food in the dining room is authentic and a bit challenging if you are not accustomed to it. The staff are incredibly helpful and personable "

"Staff is very attentive however there is very little options for dining and no transport after 630pm with no options for taxi / I was also disappointed that we were not allowed in the onsen areas due to very small tattoos however we were stilled charged the “bath fee” for resort without being allowed to use the areas . I feel a discount should be made for guests the refuse service to these areas or allow for them to book private times. Charging guests for resort fees when they do not allow them to use the area isn’t acceptable - again staff was very pleasant amd we enjoy the area even with upgrading g to mt Fuji lake view without any view due to rain - we are happy with the hotel but still disagree with extra charges for bath and resort fee since we were refused entrance / we were also charged very large tourist tax which was not informed until check out my Expedia bill said we would pay Y76000 our final bill was over Y108800 because of bath fee and tourist fees I wish to look to be refunded for the bath fees or please consider policy changes for other guests when they are refused entrance - charging your guests then not permitting them to enjoy these areas is in quality service I expected "

"Room was clean. Onsen was nice. Spacious a d full kitchen with everything needed for cooking."

"Lively old hotel feel huge and comfortable "